Caterpillar 2013 Annual Report Download - page 56

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CATERPILLAR INC. 2013 YEAR IN REVIEW
54
Business Performance
Global Dealers
Our dealer network is a key part of our
Business Model and a competitive advantage.
178
GLOBAL CAT® DEALERS
2011 2012 2013
191 189 178
2009 2010
178 188
Employees
Our global workforce decreased
5.5 percent from 2012 primarily
due to restructuring programs
and lower production volumes.
118,501
GLOBAL EMPLOYEES (AT YEAR END)
2011
2010
2012 125,341
2013 118,501
125,099
104,490
93,813
2009
Dealer Employees
Cat® dealer employees are a critical link
to servicing our global customer base.
162,200
DEALER EMPLOYEES (IN THOUSANDS)*
2011
2009
2010
2012 152.5
2013 162.2
141.3
126.7
135.7
Per Employee
Sales and revenues per employee decreased
due to lower sales volume.
$454,000
GLOBAL SALES AND REVENUES PER EMPLOYEE ($ IN THOUSANDS)
2011 2012 2013
$529 $516 $454
2009 2010
$326 $432
Most Cat® dealers are independently
owned, locally operated businesses
and benefi t from strong, longstanding
customer relationships.
$21.8 Billion
DEALER NET WORTH ($ IN BILLIONS)*
2011 2012 2013
$18.9 $21.3 $21.8
2009 2010
$15.7 $17.7
*Estimated