Caterpillar 2013 Annual Report Download - page 17

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CATERPILLAR INC. 2013 YEAR IN REVIEW
15
CUSTOMER & DEALER SUPPORT
Customer & Dealer Support is built to strengthen Caterpillar’s product support excellence by bringing a strong focus
to Cat® branded equipment and customer service and delivering outstanding dealer development. This group
supports customers and dealers in a variety of ways, such as providing employee equipment training on job sites,
supplying aftermarket parts and service support and offering e-business and equipment management solutions.
Key strengths are the ability to manufacture parts and components, provide remanufacturing solutions and deliver
unmatched parts availability to dealers and customers anywhere in the world.
178
Global dealers
3
Cat products at work around
the world
More than
88+
Year history with dealers
MILLION