BT 2009 Annual Report Download - page 165

ADDITIONAL INFORMATION FINANCIAL STATEMENTS REPORT OF THE DIRECTORS BUSINESS AND FINANCIAL REVIEWS OVERVIEW
ADDITIONAL INFORMATION
163BT GROUP PLC ANNUAL REPORT & FORM 20-F
ADDITIONAL INFORMATION
GLOSSARY OF TERMS
1,2,3
21CN: an end-to-end, next generation IP network, designed to
transform the customer experience by delivering new, converged
services rapidly and cost effectively. It is one of the largest
investments in the UK’s communications infrastructure by a private
sector company
21CN Ethernet: a next generation wholesale Ethernet service and
the first to be built on the 21CN platform. At 31 March 2009, 21CN
Ethernet was available from more than 600 nodes throughout the
UK
A
ADS: American Depositary Share
ARPU: average annual revenue per user
B
backhaul network: the network linking a communications
provider’s network with the BT exchange
broadband: comes from ‘broad bandwidth’ and is used to describe
a high-capacity, two-way link between an end user and an access
network supplier – capable of carrying a wide range of applications
BT Basic: offers low line rental to vulnerable customers on low
income benefits
BT Business One Plan: a combined landline, mobile and broadband
calling package designed for businesses
BT Conferencing: a business within BT Enterprises offering global
audio, video and web collaboration services
BT Design: a BT internal functional unit responsible for the design
and deployment of the platforms, systems and processes which
support BT’s products and services
BT Digital Vault: a service for safeguarding files stored on
customers’ PCs and laptops – including photos, emails, and other
important personal information
BT Directories: a business within BT Enterprises offering directory
enquiries, operator services and the phone book, as well as online
and CD-ROM services
BT Engage IT: incorporates Basilica and Lynx (acquired in 2007),
and offers customers a wide range of IT services, including data
centre virtualisation and unified communications
BT Enterprises: a business unit within BT Retail encompassing
BT Conferencing, BT Directories, BT Expedite, BT Payphones,
BT Redcare and BT Shop and dabs.com
BT Expedite: a business within BT Enterprises offering specialist
store integration solutions and services
BT FON: global wireless broadband access for BT Total Broadband
customers using BT Openzone Wi-Fi hotspots and the connection
of other BT FON members
BT Global Services: BT’s line of business providing networked IT
products, services and solutions in the UK and globally
BT Home Hub 2.0: the latest release of the BT Home Hub wireless
router
BT Ireland: a division of BT Retail. It operates in the consumer,
business, major business and wholesale markets throughout the
island of Ireland
BT Openzone: a broadband internet access service using wireless
technology (Wi-Fi). Users can access email or surf the internet from
around 200,000 hot spots throughout the UK and (via roaming
partners) around the world
BT Operate: a BT internal functional unit responsible for the
operation of the platforms, systems and processes which support
BT’s products and services
BT Payphones: a business within BT Enterprises providing street,
managed and private payphones and card services
BT Pension Scheme (BTPS): The BTPS (a defined benefit scheme)
was closed to new members on 31 March 2001
BT Redcare: a business within BT Enterprises offering secure
intelligent monitoring and tracking services, including alarm
monitoring, CCTV, machine monitoring, secure mobile data
solutions and vehicle tracking
BT Retail: a BT line of business offering a wide range of retail
products and services to the consumer and small to medium-sized
business markets
BT Retirement Plan (BTRP): a defined contribution pension
arrangement that was introduced for new BT employees from
1 April 2001 and was closed to new members on 31 March 2009
BT Retirement Saving Scheme: set up on 1 April 2009 as a
successor to the BT Retirement Plan and the Syntegra Ltd Flexible
Pensions Plan. It is a contract based, defined contribution
arrangement
BT Tradespace: an online trading community that brings businesses
and individual sellers together with potential customers and
partners
BT Total Broadband: a comprehensive range of broadband
packages. Powered by download speeds of up to 8Mb, it offers free
internet voice calls, free video calls, and a suite of security software
BT Vision: next generation TV service combining the appeal of TV
with the interactivity of broadband
BT Wholesale: a BT line of business providing network services and
solutions within the UK. It services more than 700 communications
providers, including other BT businesses
Business in the Community: an organisation of more than 700 of
the UK’s top companies committed to improving their positive
impact on society
C
Childline: the UK’s free, 24-hour helpline for children in distress or
danger
cloud computing: a type of computing that relies on sharing
computer resources rather than having local servers or personal
devices to handle applications
CP: communications provider
CPS: carrier pre-selection enables customers to choose to have
certain call types carried by another network operator
CRM: customer relationship management
CR: corporate responsibility
D
dabs.com: one of the UK’s leading internet retailers of IT and
technology products
DBP: BT Group Deferred Bonus Plan – a plan where share awards
are granted to selected employees of the group
Dow Jones Sustainability Index: assesses 2,500 companies
worldwide on their performance in areas such as corporate
governance and ethical practices, investor relations, environmental
management, community investment, human rights, health and
safety, diversity, supply chain and risk management
DSL: digital subscriber line – a broadband service where existing
wires between the local telephone exchange and a customer’s
telephone sockets are transformed into a high-speed digital line