Anthem Blue Cross 2003 Annual Report Download

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a time for quality
Anthem®
2003 summary annual report

Table of contents

  • Page 1
    Anthem ® 2003 summary annual report a time for qualit y

  • Page 2
    Cover: Students at Acres Green Elementary School in Littleton, Colorado, proudly display their pedometers, provided by Anthem Blue Cross and Blue Shield, that help them track their progress toward physical fitness. See page 23.

  • Page 3
    ... choice of health benefits we offer our customers. Quality in the ways we bring leadership to health care locally and nationally. For Anthem, 2003 was a year of continued growth and change. For our members, our employer customers, the health care professionals we collaborate with and the communities...

  • Page 4
    ... Blue Shield licensee in 13 states, serving nearly 27 million members across the United States- from Maine to California. As a result of the merger, our customers, health care professionals, communities and shareholders will realize several important benefits. By spreading our administrative costs...

  • Page 5
    ... in innovative Web technologies provide personalized information and new customer service tools for our members, employers, physicians, hospitals and brokers. Our Web site-www.anthem.com-was awarded the Webwatch seal for Web site integrity by Consumer Reports. We were the only health plan to earn...

  • Page 6
    ... business operations and the Blue Cross and Blue Shield tradition of service to the communities where we live and work. Many of our ongoing community-based programs addressed key public health issues such as diabetes, heart disease and the growing epidemic of obesity, as well as the need for dental...

  • Page 7
    ... members and the health care industry. Ben Lytle began his career with the company in 1977 as a director of Information Systems for Blue Cross and Blue Shield of Indiana. During the next 26 years he held a number of positions including chief operating officer, president, chairman and chief executive...

  • Page 8
    Quality a time for page 6 ANTHEM, INC.

  • Page 9
    ... in his hometown of Urbanna, Virginia. And for all that time, Willaford has relied on Blue Cross and Blue Shield for his health benefits. Recently, Willaford battled prostate cancer. "They came through for me," he says of Anthem. "Thank God I didn't have any other insurance." At 75, Willaford still...

  • Page 10
    Quality 7:30 am Leadership in supporting free clinics and other health-related programs improves the health of the people of our communities. 11:15 am Broad choice of products and programs helps companies large and small provide quality benefits to their employees. page 8 ANTHEM, INC.

  • Page 11
    8:10 pm 3:45 pm Our innovative use of technology allows us to deliver personalized health information and distinctive service. We collaborate with health care professionals to provide our members with access to quality health care. ANTHEM, INC. page 9

  • Page 12
    ... and that our members benefit from innovative ideas that help them understand and manage their own health. The rising cost of health care continues to be a major issue for our nation. At Anthem, we believe the best way to find solutions is by working together-insurers, consumers, businesses, medical...

  • Page 13
    ..., Maine and New Hampshire. The program has helped members improve their health, and significantly reduced the need for hospitalization. Our other disease management programs are helping improve member health as well. A study of nearly 80,000 patients by Health Management Corporation, an Anthem...

  • Page 14
    ...-a nurse case manager for Anthem Blue Cross and Blue Shield in New Hampshire-has been a positive presence in Judy's life. Judy, pictured here with her grandchildren, is an Anthem member who was contacted by Pat while recovering from open-heart surgery. As a part of Anthem's care management program...

  • Page 15
    ... New Hampshire and Maine we work closely with 10 hospitals as well as physician organizations to improve patient safety and reduce medical errors. These Clinical Quality Programs are designed to improve care in emergency rooms and intensive care units, help ensure that patients with chronic diseases...

  • Page 16
    ... the nation together with Anthem health care management associates to develop a better understanding of potential treatments and the ever-changing needs of our members. This novel and collaborative approach has helped increase dialogue, improve relationships and build trust with medical leaders...

  • Page 17
    ..., Ohio Anthem made decisions that helped the entire Ob/Gyn (Obstetrics/Gynecology) community, from the smallest practice to the largest. It certainly identifies them as a physician-friendly company, and one that sees the serious challenges to care here in the Cincinnati-Northern Kentucky area...

  • Page 18
    ..., physicians, hospitals and brokers better than ever. Investments in www.anthem.com continue to bring enhanced customer service, in-depth personalized health information and access to discounts on health-related products and services to our members. A program introduced in Virginia in 2003 gives...

  • Page 19
    ... online self-service tools for physicians, hospitals and other health care professionals in Kentucky and Indiana and will soon make similar services available in Ohio. Anthem Prescription Management- our pharmacy benefit management company-now offers physicians easy access to its drug formulary...

  • Page 20
    ... in rural Virginia. And in 2003, Anthem Blue Cross and Blue Shield provided a $250,000, five-year grant to help expand the program to serve more low-income patients. At 47 sites around the state, physicians representing 25 different medical specialties "meet" with patients and their primary doctors...

  • Page 21
    .... Employees can use this account to pay for eligible health expenses. The growth of our specialty business product line adds even more choices. Customers can complement their basic health coverage with prescription drug benefits, dental and vision care, behavioral health programs and group life...

  • Page 22
    ... Anthem Blue Cross and Blue Shield. "We were seeing 25 percent annual increases in costs for our health benefits and prescription drug claims," says Jim Kotowski, director of benefits and retirement programs for the international home furnishings company. "We needed a partnership with an insurance...

  • Page 23
    ... and Blue Shield health plan, Anthem offers these large employer groups the BlueCard program, providing unparalleled access to the largest number of physicians, hospitals and other health care professionals nationally. Likewise, these health care benefits are also available for employees who travel...

  • Page 24
    ... year, Anthem associates provided thousands of hours of volunteer service to hundreds of charitable and non-profit organizations across the country. We expanded our work with free clinics to Ohio and Indiana this year. In our corporate headquarters city, Indianapolis, we formed a unique partnership...

  • Page 25
    Childhood obesity has become a national epidemic at the same time schools have had to cut budgets for health and fitness programs. To get kids moving, Anthem Blue Cross and Blue Shield is sponsoring walking programs, including the Kids' Walking Challenge in Colorado. We awarded $1,000 grants to six ...

  • Page 26
    ...community education campaign. Anthem partnered with us and provided the backing we needed to make it work." Rebecca Thomas Ford Executive Director Partners for a Healthy Louisville Vaccinations and health screenings remained an important part of our community outreach. In Kentucky, Anthem supported...

  • Page 27
    ... clinics so that they can provide more and better care to low-income men, women and children. The program is made possible through a grant from the Anthem Foundation, combined with the time and talents of more than two dozen associates from Anthem's IT department, who volunteered to work with clinic...

  • Page 28
    At A n t h e m , i t i s a l w a y s t i m e f o r q u a l i t y. Quality page 26 ANTHEM, INC.

  • Page 29
    ... statements and accompanying notes and Management's Discussion and Analysis of Financial Condition and Results of Operations included in Anthem's 2003 Annual Report on Form 10-K. Note 2: The information presented above is as reported in Anthem's 2003 Annual Report on Form 10-K and reflects the...

  • Page 30
    ... pension benefits Other noncurrent assets Total assets Liabilities and shareholders' equity Liabilities Current liabilities: Policy liabilities: Unpaid life, accident and health claims Future policy benefits Other policyholder liabilities Total policy liabilities Unearned income Accounts payable...

  • Page 31
    ... for 2001 include pro forma earnings per share prior to the initial public offering. The information presented above should be read in conjunction with the audited consolidated financial statements and accompanying notes included in Anthem's 2003 Annual Report on Form 10-K. ANTHEM, INC. page 29

  • Page 32
    ... from employee stock purchase plan and exercise of stock options Costs related to the issuance of common stock for the Trigon acquisition Net proceeds from common stock issued in the initial public offering Net proceeds from issuance of Equity Security Units Payments and adjustments to payments to...

  • Page 33
    ...N Corporate Headquarters Anthem, Inc. 120 Monument Circle Indianapolis, IN 46204-4903 www.anthem.com Account Questions Our transfer agent, EquiServe, can help you with a variety of shareholder-related services, including: Change of Address Transfer of stock to another person Lost stock certificates...

  • Page 34
    ... Faller President Anthem Blue Cross and Blue Shield West Region Caroline S. Matthews Chief Operating Officer Anthem Blue Cross and Blue Shield Southeast Region Thomas G. Snead, Jr. President Anthem Blue Cross and Blue Shield National Accounts Michael D. Houk President Anthem Specialty Business John...

  • Page 35
    ..., Ltd. Susan B. Bayh President and Chief Executive Officer Mays Chemical Company James W . McDowell, Jr. Executive Counselor Dan Pinger Public Relations Jackie M. Ward Founder McDowell & Associates Senator Donald W . Riegle, Jr. Outside Managing Director Intec Telecom Systems Distinguished...

  • Page 36
    ATH-AR-04