Ace Hardware 2013 Annual Report Download - page 40

Download and view the complete annual report

Please find page 40 of the 2013 Ace Hardware annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 44

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44

ACE GOING
ABOVE & BEYOND
The view is worth the climb
Ace ended 2013 with record sales, record profits, record fill rates, record turnover, record RSC
productivity, record incentive payouts to employees and record fundraising for Children’s
Miracle Network Hospitals. We set big goals for 2013, and we collectively crushed them.
Along the way Ace reduced atrophy, ended a nine-year decline in retail transactions, won recognition
from J.D. Power for the seventh time and opened 152 new domestic stores.
With the commitment and hard work of Ace retailers, over 1,000 paint departments were reinvented,
almost 3,000 stores achieved “Visionary” status, and nearly 800 Supply Place Certifications are
already in place.
Ace has a great team—from the retailers and associates in the stores to the folks in the Retail Support
Centers and in Oak Brook, there is a strong commitment to customer satisfaction and a generous
spirit that comes through in ways both big and small. It shows in great customer service in the stores,
dedicated community involvement, and philanthropic endeavors to support CMNH.
Ace made great strides in 2013, paving the way for an even more successful year in 2014.
ACE HARDWARE 2013 ANNUAL REPORT
/
38