Unum 2013 Annual Report Download - page 30

Management’s Discussion and Analysis of
Financial Condition and Results of Operations
28 / UNUM 2013 ANNUAL REPORT
Key Assumptions
The calculation of policy and claim reserves involves numerous assumptions, but the primary assumptions used to calculate reserves
are (1) the discount rate, (2) the claim resolution rate, and (3) the claim incidence rate for policy reserves and IBNR claim reserves. Of these
assumptions, our discount rate and claim resolution rate assumptions have historically had the most significant effects on our level of
reserves because many of our product lines provide benefit payments over an extended period of time.
1. The discount rate, which is used in calculating both policy reserves and incurred and IBNR claim reserves, is the interest rate that
we use to discount future claim payments to determine the present value. A higher discount rate produces a lower reserve. If the
discount rate is higher than our future investment returns, our invested assets will not earn enough investment income to support
our future claim payments. In this case, the reserves may eventually be insufficient. We set our assumptions based on our current
and expected future investment yield of the assets supporting the reserves, considering current and expected future market
conditions. If the investment yield on new investments that are purchased is below or above the investment yield of the existing
investment portfolio, it is likely that the discount rate assumption on claims will be established to reflect the effect of the new
investment yield.
2. The claim resolution rate, used for both policy reserves and incurred and IBNR claim reserves, is the probability that a disability
or long-term care claim will close due to recovery or death of the insured. It is important because it is used to estimate how long
benefits will be paid for a claim. Estimated resolution rates that are set too high will result in reserves that are lower than they need
to be to pay the claim benefits over time. Claim resolution assumptions involve many factors, including the cause of disability,
the policyholder’s age, the type of contractual benefits provided, and the time since initially becoming disabled. We primarily use
our own claim experience to develop our claim resolution assumptions. These assumptions are established for the probability of
death and the probability of recovery from disability. Our studies review actual claim resolution experience over a number of years,
with more weight placed on our experience in the more recent years. We also consider any expected future changes in claim
resolution experience.
3. The incidence rate, used for policy reserves and IBNR claim reserves, is the rate at which new claims are submitted to us.
The incidence rate is affected by many factors, including the age of the insured, the insured’s occupation or industry, the benefit
plan design, and certain external factors such as consumer confidence and levels of unemployment. We establish our incidence
assumption using a historical review of actual incidence results along with an outlook of future incidence expectations.
Establishing reserve assumptions is complex and involves many factors. Reserves, particularly for policies offering insurance coverage
for long-term disabilities and long-term care, are dependent on numerous assumptions other than just those presented in the preceding
discussion. The impact of internal and external events, such as changes in claims operational procedures, economic trends such as the rate
of unemployment and the level of consumer confidence, the emergence of new diseases, new trends and developments in medical
treatments, and legal trends and legislative changes, among other factors, will influence claim incidence and resolution rates. In addition,
for policies offering coverage for disability or long-term care at advanced ages, the level and pattern of mortality rates at advanced ages
will impact overall benefit costs. Reserve assumptions differ by product line and by policy type within a product line. Additionally, in any
period and over time, our actual experience may have a positive or negative variance from our long-term assumptions, either singularly or
collectively, and these variances may offset each other. We test the overall adequacy of our reserves using all assumptions and with a
long-term view of our expected experience over the life of a block of business rather than test just one or a few assumptions independently
that may be aberrant over a short period of time. Therefore, it is not possible to bifurcate the assumptions to evaluate the sensitivity of a
change in each assumption, but rather in the aggregate by product line. The following section presents an overview of our trend analysis
for key assumptions and the results of variability in our assumptions, in aggregate, for the reserves which we believe are reasonably
possible to have a material impact on our future financial results if actual claims yield a materially different amount than what we currently
expect and have reserved for, either favorable or unfavorable.