Unum 2012 Annual Report Download - page 14

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12 UNUM 2012 ANNUAL REPORT
COMMITMENT TO CUSTOMERS
AND CLAIMANTS
At Unum, we’re in the business of helping people through difficult times in their lives.
Our financial protection benefits provide individuals and their families with the financial
security they need to better cope with the loss of a loved one or the inability to work
due to illness or injury.
We offer a full array of benefits solutions — including education,
enrollment services and valuable claim support — to meet
the needs of both employers and their workers. We also
offer award-winning absence management and vocational
rehabilitation services, which help ease the disruption to
both businesses and employees by enabling them to return
to full capacity as soon as they are able.
We provide these benefits through three distinct, but
similarly focused businesses — Unum US, Unum UK and
Colonial Life — each of which is a market leader in making
disability, life, accident and critical illness products accessible
in the workplace.
In addition to a broad portfolio of products that meet today’s
needs, we have a stable, consistent presence in the market
and an experienced workforce with extensive knowledge of
the benefits landscape. We take pride in our responsibility
as a source of expertise and guidance for employers and their
employees, including keeping them informed of emerging
trends in employee benefits — such as rising healthcare
costs that have led employers to share more of the costs of
coverage with their employees.
We’ve responded with benefits that provide choice in funding,
flexible coverage options and simplified administration.
Our extensive employee benefits education helps workers
understand what coverage they need, the choices they have
and the value of their benefits. And our professional benefits
specialists are committed to helping people through their
claims as quickly as possible and providing a fair and
thorough evaluation.
Recognized for Leadership
High Customer Satisfaction
Employees Proud to Work at Unum
Positive Corporate Image—Brokers
2005 2006 2007 2008 2009 2010 2011
100%
90%
80%
70%
60%
93%
94%
94%
81%
64%
96%