Union Pacific 2002 Annual Report Download - page 12

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10
UNION PACIFIC
rail corridors, Union Pacific is
strengthening performance across
the entire rail network.
For example, the I-5 Corridor
linking Seattle to Los Angeles was
Union Pacific’s “proof of concept”
for improving service performance
corridor by corridor. By focusing
on pick-up and delivery service at
customers’ facilities, over-the-road
performance and critical car con-
nections in terminals, transit times
have been reduced by days. As a
result, customer satisfaction
reached a seven-year high and cus-
tomers continue to reward UP with
more of their business.
Union Pacific has rail alliances
with CSX, Norfolk Southern,
Canadian Pacific and Canadian
National, plus Mexican railroads
FXE and TFM. These alliances are
improving overall transit times
while expanding market reach and
creating new business opportunities.
Each of Union Pacific’s six busi-
nesses – Agricultural Products,
Automotive,Chemicals,
Energy, Industrial Products
and Intermodal – benefits
from these alliances and key
corridor initiatives.
Agricultural Products, for exam-
ple, achieved 14 percent revenue
growth in 2002 on “Express Lane,”
its food and perishables service.
Operated jointly with CSX, Express
Lane uses the Overland Corridor
from Roseville, California, to
Chicago and St. Louis and then to
points east.
UP is working closely with auto
manufacturers on their “fast to
(continued on page 12)
I-5 Corridor
Mid-America and Gulf Coast Corridor
Overland Corridor
Using its premier rail franchise efficiently and effectively,
Union Pacific is Building Service for customers. By retooling
transportation plans and improving asset utilization in critical
BUILDING SERVICE