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FY2014 Material Issues
Taking into consideration the activity review by the third-party
organization in addition to stakeholders’ opinions, we analyzed 345
items of ISO 26000 core subjects based on the impact for
stakeholders and for Toshiba Group, and then listed 37 core issues
(chart below) in the general order of priority, high, middle and basic.
Three FY2013 themes were identified as remaining material
issues in FY2014: Respect for Human Rights, CSR Management in
the Supply Chain and Environment Management.
We analyzed CSR risk in our supply chains for all business
segments and identified boundaries for developing measures by
our in-house and Group companies.
More details of Identifying Material Issues are available at the Toshiba Group CSR website
http://www.toshiba.co.jp/csr/en/csr_management/materiality/process.htm
Self-evaluation
based on the ISO
26000 core
subjects
Establishment
of KPIs
Identification of
materialities
Deployment and
implementation
of measures
Management
reviews
(CSR Governance
Committee)
Activity review
by a third-party
1
2
3
4
5
6
Relevance to Toshiba Group’s management
strategies
Relevance to global business development
Initiatives developed by Toshiba Group
Evaluation review points
Opinions of stakeholders
Interests of NGOs
Global guidelines and the industry’s standards of
conduct
Evaluations made by investors and SRI
organizations
Evaluation review points
Impact on Toshiba Group
High
High Materialities
Middle
Middle
Basic
Basic
Avoidance of complicity *2
Respect for Human Rights
CSR Management in the
Supply Chain
Environmental Management
Human rights due diligence
Promoting social responsibility
in the supply chain
Prevention of pollution *1
Sustainable resource use *1
Climate change mitigation and
adaptation *1
Priority for stakeholders
Employment and employment
relationships
Human development and
training in the workplace
Responsible political
involvement
Fair competition
Resolving grievances *2
Conditions of work and social
protection
Sustainable consumption
Employment creation and skills
development
Civil and political rights
Economic, social and cultural
rights
Access to essential services
Education and awareness *3
Education and culture *4
Technology development and
access *4
Wealth and income creation *4
Health *4
Social investment *4
Corporate governance
Fundamental principles and rights at
work
Social dialogues
Occupational health and safety
Anti-corruption
Protecting consumers' health and
safety
Consumer data protection and privacy
Human rights risk situations
Discrimination and vulnerable groups *2
Consumer service, support, and
complaint and dispute resolution
Community involvement
Environmental protection, biodiversity
and restoration of natural habitats
Fair marketing, factual and unbiased
information and fair contractual
practices
Respect for property rights
*1 Environment
*2 Human rights
*3 Consumer issues
*4 Community involvement and development
Identifying Material Issues
32
TOSHIBA Annual Report 2015