Telstra 2010 Annual Report Download - page 14

Download and view the complete annual report

Please find page 14 of the 2010 Telstra annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 221

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
  • 206
  • 207
  • 208
  • 209
  • 210
  • 211
  • 212
  • 213
  • 214
  • 215
  • 216
  • 217
  • 218
  • 219
  • 220
  • 221

Telstra Country Wide
7HOVWUD&RXQWU\:LGH®LVWKHORFDOIDFHRI7HOVWUDLQFRPPXQLWLHVDFURVV$XVWUDOLD
Established in 2000, Telstra Country Wide actively supports local community groups
WKDWDUHDWWKHKHDUWRIFRXQWU\WRZQVDQGUHJLRQV2XUVXSSRUWUHÀHFWVWKHEURDG
interests of our communities and highlights what matters most to people living in
these communities.
6RPHRI7HOVWUD¶VVLJQL¿FDQWFRQWULEXWLRQVWRORFDOFRPPXQLWLHVRYHUWKHSDVWGHFDGH
include nurturing up-and-coming musical talent through the long term support of the
7DPZRUWK&RXQWU\0XVLF)HVWLYDODQGWKH,QYHUHOO6DSSKLUH&LW\)HVWLYDOVLQFH
and bridging the metro-country divide through a three-year partnership with One
Laptop Per Child Australia which aims to deploy educational laptops to children living
in remote communities.
Since its inception in 2003, including this year, the Telstra Assistance Fund has provided
more than $8.5 million worth of equipment grants to more than 6,500 community and
sporting clubs across Australia. These clubs include local football, surf life saving and
swimming clubs.
For more information on Telstra’s community programs and initiatives go to
www.ideasforgood.com.au/category/community
7KHGLYHUVLW\RI
programs that
7HOVWUD&RXQWU\
:LGHVXSSRUWVLQ
regional Australia
H[WHQGVIURPWKHDUWV
DQGHQYLURQPHQW
emergency services
DQGGLVDVWHUUHOLHI
through to business
GHYHORSPHQW
VSRUWDQGVHQLRUV
HGXFDWLRQ
Wholesale
7HOVWUD:KROHVDOHSURYLGHVYRLFHEURDGEDQGPRELOHGDWDIDFLOLWLHV
DFFHVVVHUYLFHVWRRYHUFXVWRPHUVLQ$XVWUDOLDDQGJOREDOO\
7HOVWUD:KROHVDOHDOVRSURYLGHVVHUYLFHVWKDWDUHHVVHQWLDOIRUWKHHI¿FLHQWRSHUDWLRQ
of the industry including customer churn and transfer processes that affect hundreds
of thousands of customer transfers every year. The provision of these services
underpins the competitive telecommunications landscape we have in Australia.
,QQRYDWLRQ
Telstra Wholesale embarked on a Fibre To The Premises technology trial in Point
Cook in Melbourne’s western suburbs, delivering voice and broadband products with
speeds up to 100Mbps to wholesale customers servicing residents in Point Cook. To
date, eight Wholesale customers have taken the opportunity to partner with Telstra
to learn from this exciting technology trial.
Telstra Wholesale is also developing smarter, simpler solutions to enable its
ZKROHVDOHFXVWRPHUVWRVHUYHWKHLUEXVLQHVVFXVWRPHUV7KHµ%XVLQHVV'DWD$FFHVV
Solution’ launched earlier this year offers simple, scalable national access and
aggregation connectivity with a choice of bandwidths. The solution is supported
by a single contract and simple pricing, quoting, contracting, ordering and billing
processes.
7HOVWUD:KROHVDOH¶V
IRFXVRQFXVWRPHUV
KDVLPSURYHGWKHLU
H[SHULHQFHZLWK
VLJQL¿FDQWO\IHZHU
FRPSODLQWVUHFHLYHGLQ
WKHSDVWVL[PRQWKV
7HOVWUD:KROHVDOH
KDVUHGXFHGWKHWLPH
WDNHQWRDFNQRZOHGJH
FRPSODLQWVIURPWKUHH
GD\VWRRQHDQGKDV
UHGXFHGWXUQDURXQG
WLPHVIRUFRPSOH[
billing customer
enquiries by 33%.
www.telstra.com xi