Telstra 2010 Annual Report Download - page 10

Consumer
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To do this, we have already begun taking concrete steps to improve key elements of our
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Over the past year, Telstra has:
 Put millions of dollars more into training customer-facing staff;
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customers move house; and
 Launched new customer service initiatives such as weekend tech appointments, free calls
to our main service and support numbers, and the ability to contact us 24/7 for sales and
support.
These are just some of the initiatives in a long-term, cross-company program to improve our
service, value and offerings to all customers.
Telstra Consumer also continues to bring a range of innovative new products to the market such
DVWKH7HOVWUD7+XE® and T-Box®.
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organiser with a calendar, notes, calculator and alarm clock, all of which can sit on the kitchen
counter or be carried to another room.
Telstra’s T-Box integrates internet entertainment and free to air TV and information, via one
exciting device, so customers can watch what they want, when they want on their TV. The T-Box
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BigPond® TV channels, a library of on-demand movies and TV shows, plus entertainment direct
from YouTube.
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