Telstra 2005 Annual Report Download - page 12

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business and government
Our wireless devices
such as 1xEV-DO and the
BlackBerry* support greater
mobility in the workforce.
Telstra Business & Government (TB&G) aims to improve our clients’competitiveness and
business performance by providing carriage, solutions and Information and Communication
Technology (ICT) services to more than 56,000 business and government customers in Australia
and New Zealand.
TB&G is focused on three key segments; government, industry (our largest corporate customers)
and business (our medium and small business customers).
Transformation to a full service ICT provider
TB&G has embarked on a journey to transform from a carriage based enterprise offering voice,
data and mobiles to a full service ICT solutions provider to meet evolving customer needs.
The acquisitions of KAZ and Damovo, now Telstra Business Systems, in early 2004/05 was an
important step in that journey. KAZ combines with Telstra to service our business customers’
IT and communications needs such as desktop management, professional services advice and
business process outsourcing. The acquisition of Damovo allows us to strengthen customer
relationships through the provision and maintenance of customer premises equipment.
Both of these acquisitions collectively differentiate us as the largest Australian operated
end-to-end ICT business.
Delivering shareholder value
TB&G aims to deliver shareholder value by:
• maintaining and growing customer relationships through providing innovative solutions;
• investing in the growth of IP solutions, managed services and applications to meet the
customers’ needs; and
• improving customer service through innovative programs.
The following case studies demonstrate our ability to deliver shareholder value.
Fixed and mobile services converge in Telstra Wireless Office trial
Telstra, in conjunction with Alcatel, has launched a technical trial of Telstra Wireless Office,
an innovative telecommunications solution that links separate fixed and mobile services into
a single, seamless solution for businesses and their staff. The trial will test technology that
enables calls from a mobile to be charged at fixed line rates when used within the office,
reverting back to mobile rates when used outside the office. It is designed for large business
and government customers and is compatible with most IP telephony platforms, providing
full mobility capability from a single handset.
Telstra Wireless Office delivers a cost effective communication solution that supports greater
mobility in the workforce. It will help improve our enterprise and government customers’
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