TD Bank 2001 Annual Report Download - page 11

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9
ABOUT TD BANK FINANCIAL GROUP
Giving employees what they need
We know we can’t ask employees to make customers
comfortable unless they have the knowledge, skills and tools
they need. Our first step has been to conduct surveys and
focus groups with employees across the country to find out
what we can do to help them do their jobs better. We’re also
expanding our measurement and tracking of employee
satisfaction.
We’ve built a team of the best people in the industry and
we’re working together to find every way possible to make
TD Canada Trust the best Canadian-based personal and
commercial bank in North America.
$1,200
800
400
0
OPERATING CASH
BASIS NET INCOME
00 0199
$1,090 MILLION
KEY RESULTS
Our merger with Canada Trust
was the largest financial services
merger in Canada.
Through this process we have
successfully increased our
market share in personal non-
term deposits by 106 basis
points, ranking us #1 among
the major financial institutions
in Canada.
We’re also on track to reach
the other goals we set in
August 1999:
•cost management
•customer satisfaction
•revenue
•market share
THE BUSINESSES OF TD CANADA TRUST
•TD Canada Trust – provides a full range of financial products and
services to personal customers anywhere, anytime – through our
more than 1,200 branches that offer the best banking hours in the
country, the telephone, the web or our more than 2,700 automated
banking machines.
•TD Commercial Banking – provides lending, deposit, savings and
investment products to Canadian businesses, plus a full range of
day-to-day banking, cash management, trade and treasury services.
•TD Insurance – provides auto, home, life, critical illness and travel
insurance directly to individuals and small businesses.
•TD Meloche Monnex – provides auto, home, travel and small busi-
ness insurance to professional, alumni and student associations.
•TD Waterhouse Bank, N.A. – a leading U.S. electronic bank offering
a full suite of products and services to customers in the U.S.
•TD Waterhouse Bank, N.V. – subject to regulatory approval, will
provide a full suite of electronic banking services to customers in
the United Kingdom.
•TD Bank USA, FSB – subject to regulatory approval, will offer a
selection of FDIC-insured chequing and savings accounts, as well as
certificates of deposit through in-store financial centres in U.S. Wal-
Mart stores. A federally chartered savings bank, TD Bank USA would
offer these services through an agreement with Wal-Mart Stores, Inc.