Ryanair 2012 Annual Report Download - page 6
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6
Despite the current EU recession, and the spread of austerity measures, Ryanair‘s lowest fares continue to encourage
passengers to travel, and more importantly fly with Ryanair. Ryanair beats every other airline on price on every
flight, every route, every day. We have grown to carry over 75.8 million passengers in the past year and IATA‘s
2011 traffic statistics confirm that Ryanair carriers far more international passengers than any other scheduled
airline, making Ryanair the ―world‘s‖ favourite airline. Over the past year, Ryanair welcomed 75.8 million
passengers onboard, at an average fare of just €45. These passengers saved an average of €7.6 billion over the high
fares charged by our competitor‘s incl. Air France, British Airways, Easyjet and Lufthansa.
Ryanair‘s growth and profitability is not based solely on price. In addition to the lowest fares in every market last
year, Ryanair also delivered:
1. The best punctuality – 91% of flights on-time (up 6%).
2. The fewest lost bags – We lost less than 1 bag for every 4,000 passengers carried, an improvement on the prior
year.
3. The fewest complaints – Last year we received less than 1 complaint per 2,000 passengers, an improvement on
the prior year.
4. The youngest fleet – the average age of our 294 aircraft is under 4 years old.
5. Rapid passenger complaint responses – Over 99% replied to within 7 days.
6. The world‟s greenest, cleanest airline – Independent research confirms Ryanair is the world‘s
greenest/cleanest airline, which allows all passengers to demonstrate their commitment to the environment by
switching their travel choice to Ryanair.