Qantas 2000 Annual Report Download - page 4

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2
THE SPIRIT OF AUSTRALIA
Delivering on
Our Commitments
INTERACTING WITH
OUR CUSTOMERS
"
More than 20 million customers
flew Qantas in the 1999/2000
financial year.
"
Membership of the Frequent Flyer
program reached 2.4 million.
"
Frequent Flyers redeemed award
points to travel on more than
1.8 million flight segments in the
1999/2000 financial year, up from
1.4 million the previous year.
"
Membership of The Qantas Club –
the airline’s international and
domestic airport lounge program –
increased to 240,000.
"
Qantas continued to seek the opinions
of travellers and some 65,000 people
took part in comprehensive customer
and market research in Australia and
14 other countries/markets
throughout the year.
REWARDING OUR
SHAREHOLDERS
"
Qantas has 144,000 shareholders,
an increase of 37,000 over the
previous year.
"
Full year ordinary dividends of
22 cents per share, fully franked,
were declared.
"
Special dividend of 37 cents per
share declared to release surplus
franking credits.
"
Dividend payout ratio of 138 percent
(including abnormals and special
dividend).
"
Dividend yield of 17.5 percent based
on 30 June 2000 share price.
Qantas maintains a commitment to the highest standards of safety, aircraft
maintenance and flight operations. The airline also recognises its responsibilities
to the communities in which it operates and is proud of its achievement in
delivering to key stakeholders – customers, shareholders, employees and the
broader community.