Papa Johns 1999 Annual Report Download - page 6

Download and view the complete annual report

Please find page 6 of the 1999 Papa Johns annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 79

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79

keys to giving our customers both a quality and memorable
experience. Since 80% of brand loyalty comes from the customer
experience, we have to continue thinking inside the (pizza) box –
making 9s and 10s (on our Ten Point Perfect Pizza scale!) with only
superior-quality ingredients – to achieve our goal of becoming the
number one pizza brand in the world.
While the competition has done back flips trying to slow our momentum
in the marketplace, from new product roll-outs to marketing gimmicks,
even resorting to lawsuits, they haven’t been able to “stoppa the Papa.”
Why? Because we’ve resisted the temptation to get off focus or waiver
on our quality commitment.
Consumers tell us our impassioned focus on quality is working. For four
years running, Papa John’s has been ranked number one among national
pizza chains in both quality and overall customer satisfaction in the
prestigious Restaurants and Institutions’Choice in Chains survey. And
in our first year of being included in the survey, Papa John’s earned the
highest rating among all fast food companies in the 1999 American
Customer Satisfaction Index (compiled by The National Quality
Research Center at the University of Michigan Business School). What
an honor!
4