Papa Johns 1999 Annual Report Download - page 2

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All Fast Food Restaurants Score
Papa John’s 76
Wendy’s 71
Group average 69
Pizza Hut 68
Domino’s Pizza 67
Burger King 66
KFC 64
Taco Bell 64
McDonald’s 61
1999 American Customer
Satisfaction Index
Overall Food
Pizza Category Score Quality Value Service Cleanliness
Papa John’s 36 56 38 37 33
Pizza Hut 35 54 29 31 29
Domino’s Pizza 32 42 33 33 27
2000 R&I Choice In Chains
Source: National Quality Research Center at the
University of Michigan Business School, as reported
in The Wall Street Journal, February 22, 2000.
Source: 2000 R&I Choice in Chains survey results, as reported in
Restaurants and Institutions, March 1, 2000.
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