Olympus 2015 Annual Report Download - page 4

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Olympus’ service network offers safety and
reliability anywhere in the world based on
the belief that medical treatment
does not stop at the doors of the hospital.
Technology and
innovation
Services and
quality
Trusting
relationships with
healthcare
professionals
Olympus’ endoscopes are used for a variety of life-saving applications and
must be operating as intended to ensure effective outcomes.
For this reason, we are devoted to enhancing service systems to ensure that
our products can continue to be used safely and reliably anywhere in the world.
Olympus’ industry-leading service network consists of more than 200 sites in
all corners of the globe and is one of the Company’s core strengths.
More than 200
Number of repair and service sites worldwide
Over 20%
Average annual improvement of repair site
quality evaluation scores over past ve years*
* Scores of globally instituted quality evaluations conduced in accordance with
the Olympus Group’s shared Global Technical Service Guidelines and based
on the three areas of repair quality, customer service, and business profitability
Competitive Edge Supporting Olympus
in Creating Value
The world’s largest endoscope repair center,
established in San Jose, California, in 1979,
isthe main center for performing major repairs,
including full instrument disassembly and
reassembly.
With a service network consisting of more
than 200 sites on six continents, Olympus
is able to provide the same high-quality
service in any country or region.
Olympus believes that the
most fundamental value of
endoscopes is the ability to
beused safely and reliably.
Where There’s a Will, There’s a Way.
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OLYMPUS Annual Report 2015
4OLYMPUS Annual Report 2015