O'Reilly Auto Parts 2003 Annual Report Download - page 4

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page 2
We see that original legacy alive in a culture
of team spirit, impeccable customer service
and gritty determination.
The year is 2003 and the mission of our business remains the same … be the dominant supplier of
auto parts in our market areas. The standards set by the original team members in 1957 created the culture
that our team members take pride in today. It’s about doing whatever it takes to get the job done by
offering our retail customers, professional installers and jobbers the best combination of inventory
availability, price, quality and service.
We continue to build our business around a culture created by our founders that believes in honest and
fair dealings with our customers, suppliers and team members, and treating people with respect. We
believe our culture will continue to drive results.