O'Reilly Auto Parts 2003 Annual Report Download - page 11

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page 9
The Team O’Reilly
Culture
We see a culture geared for performance.
Th at’s what sets us apart from the rest.
Since 1957, we have adapted to many changes and have enjoyed many successes in the auto parts business.
We have completed various acquisitions from single stores to large chains that nearly doubled our company’s
size. We have grown from operating one store in Springfield, Missouri to over 1,100 stores in 18 contiguous
states. Through it all one thing remains the same, the O’Reilly Culture. The 10 values that make up our
culture include respect, honesty, teamwork, expense control, hard work, professionalism, enthusiasm,
excellent customer service, dedication and a win-win attitude. When considering a prospective team member,
we seek individuals who will embrace our core values and dedicate themselves to the O’Reilly Culture. For
new team members, a significant amount of their training focuses on our culture, to carry forward those
values that have been critical to the success of the company. Our monthly publication, Team Spirit, and
weekly team memo remind our veteran team members that our culture plays a significant role in the success
of our company. It is both our goal and our challenge to continue promoting the values that make up our
culture throughout our entire team, now more than 15,000 strong.
As we look to 2004 and the challenges we will face, we are confident that the time we have invested to develop
the O’Reilly Culture will pay dividends for years to come and continue to guide our team members. Team
O’Reilly takes pride in what we do, the values we have and the customers we serve.