O'Reilly Auto Parts 2002 Annual Report Download - page 18

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16 O’Reilly Automotive
A MOTIVATED, CUSTOMER-FOCUSED TEAM
Customer service is more than just meeting the basic needs of our
customers, it's about going the extra mile. This is why our team
strives for perfection in every area: competitive prices, fully stocked
shelves, friendly team members, broad inventory availability, and a
clean and conveniently located store. Our commitment to service goes
beyond the store walls and day-to-day business into the community,
building lasting personal relationships as well. We are ordinary people
doing extraordinary things.
driven by
service