Mitsubishi 2004 Annual Report Download - page 11

Download and view the complete annual report

Please find page 11 of the 2004 Mitsubishi annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 74

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74

Furthermore, a committee comprised of leading professionals from outside the Company has been established to
review the Company’s CSR principles and to push through corporate cultural reform. The committee is responsible for
ensuring that external social standards, practice and ethics are incorporated into the Company’s compliance structure.
In this manner, Mitsubishi Motors is working to implement a complete overhaul of its audit structure and systems to
enhance overall quality and governance.
In connection with those issues relating to inadequate disclosure and the Company’s recall programs, on August 26,
2004, Mitsubishi Motors provided a disclosure statement for past inadequacies and information regarding the Company’s
quality assurance process after 2000. Mitsubishi Motors remains committed to ascertaining the causes of past errors and
continues to investigate each and every incident within the Company. In order to ensure an independent perspective, an
investigation team has been established comprising 13 practicing attorneys from outside the Company. The Business
Ethics Committee has also been called upon to support and make comment on these investigations.
OUTLOOK
Producing defect-free vehicles is the mandate of every automobile manufacturer. The human element, however, dictates
that a 100% defect-free rate is difficult to achieve. For this reason, a company’s recall program is critical to its produc-
tion process. Mitsubishi Motors deeply regrets its past inadequacies in this regard. The Company is unified in its
resolve to promote comprehensive reform and restore the trust and confidence of the market.
Mitsubishi Motors has already received valuable comment and guidance from the Business Ethics Committee.
Heeding the words of our customers and those of society, the Company is focusing first and foremost on the safety of
its customers. We are wholeheartedly committed to securing their trust.
The very fact that the Company requires an in-house CSR Promotion Office is a comment on our inadequacies.
Our goal is to instill in the minds and activities of each and every Mitsubishi Motors employee an indefatigable under-
standing and commitment to CSR. Our success will enable us to eliminate the need for a CSR Promotion Office both
in name and substance.
KOJI FURUKAWA
Vice Chairman
Corporate General Manager of CSR Promotion Office
Chief Business Ethics Officer
9