ING Direct 2009 Annual Report Download - page 4

1.1 Who we are
Key figures 3
ING at a glance 4
Chairman’s statement 6
ING share 8
1.2 Report of the Executive Board
ING and the financial environment 10
Strategy 15
Corporate responsibility 18
Capital management 21
Risk management 23
Banking overview 27
Retail Banking 28
ING Direct 31
Commercial Banking 34
Insurance overview 37
Insurance Europe 38
Insurance Americas 41
Insurance Asia/Pacific 44
Investment management 47
Human resources 49
1.3 Our governance
Report of the Supervisory Board 52
Corporate governance 56
Report of ING Trust Office 69
Report of ING Continuity Foundation 72
Conformity statement 73
Section 404 Sarbanes-Oxley Act 74
Remuneration report 76
Works councils 88
2.1 Consolidated annual accounts
Consolidated balance sheet 90
Consolidated profit and loss account 91
Consolidated statement of comprehensive income 92
Consolidated statement of cash flows 93
Consolidated statement of changes in equity 94
Accounting policies for the consolidated
balance sheet and profit and loss account 96
Accounting policies for the consolidated
statement of cash flows 112
Notes to the consolidated balance sheet 113
Additional information to the
consolidated balance sheet 148
Notes to the consolidated profit and loss account 177
Segment reporting 189
Notes to the consolidated statement of cash flows 194
Risk management 195
Capital management 250
2.2 Parent company annual accounts
Parent company balance sheet 256
Parent company profit and loss account 257
Parent company statement of changes in equity 258
Accounting policies for the parent company
balance sheet and profit and loss account 259
Notes to the parent company balance sheet 260
2.3 Other information
Auditor’s report 265
Proposed appropriation of result 266
2.4 Additional information
Risk factors 267
RAROC performance 280
Additional Pillar 3 information for ING Bank only 281
Financial glossary 301
General information 308
In this report
> ING returns to underlying net profit
of EUR 748 million in 2009
> Back to Basics implemented:
reduced costs, reduced
balance sheet, customer focus
> Rights issue facilitates early
repayment to the Dutch State
> Separation of banking, insurance
and investment management
charts clear course for the future
> ING to further improve performance,
disentangle the businesses and
decide on transaction scenario
in 2010
1.1 Who we are
ING Group Annual Report 2009
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