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52 Industry Trends
generators and using electricity from power
plants, as well as the beginnings of IT deployment
through primitive systems such as punchers and
tabulators. For the next 30 years, we expect to
see history repeat itself, as enterprises back out
of their own data centers and opt for purchased
ICT cloud services. With cloud computing-based
business model transformation, enterprise ICT will
be moved to the public cloud, which represents
a market of similar magnitude to the telecom
market, a strategic business opportunity worth
trillions of dollars to the industry.
■ Reforming operations: Internetized
operation to deliver “all online” and “on
demand” services in an automatic and
intelligent way, shifting focus from internal
control to external services
As mentioned before, power is shifting toward
users irreversibly, with the Internet’s all-connected
and zero-distance features shattering time and
space limits as well as asymmetrical information
distribution. Internetized operation becomes a
must for enterprises. By doing so, they allow
users to obtain services on demand, giving users
their most desired freedom, freedom of choice. To
support on-demand services, online operation is
an indispensable foundation. What we are talking
about here is not simply online interface to interact
with users, but user-oriented online operation
to drive all of an enterprise’s internal processes
online, with automation and intelligence built on
that.
In other words, reforming operations is not simply
providing online customer service and sales; it
is reforming all processes to meet customers’
on-demand requirements, with the focus shifting
from internal management and control to external
customer services.
■ Reforming ICT infrastructure: Building
DC-centric ICT infrastructure to fully
explore the value of information and data,
the so-called “digital oil”
For enterprises and carriers, ICT infrastructure
is the foundation that supports their business
transformation and digital reformation. In the
information age, information & data analytics
and operation become core competences for any
enterprise. To explore the value of enterprise
data, the so-called digital oil, data mining and
governance are key. With Big Data analytics,
enterprises are endowed with new intelligence
and wisdom to gain customer insights, conduct
accurate product development, perform precision
marketing, ensure informed management and
decisions, and realize energy conservation.
In the future, all business activities will be digitized.
Data centers (DCs) will become the core of ICT
infrastructure, or the “switching center in the
digital age.” It is the place where information is
stored, processed, and exchanged; it is also the
hub where services are handled and transactions
made. Thus, building DC-centric ICT infrastructure
becomes a necessity in the information age.
■ Reforming technologies: Redefining
IT and network architectures with
software-defined, scale-out computing
models, thus setting the trend for the next
wave of technology revolution
Driving behind the success of business innovation
is the force of technological innovation. It is with
these two wings that the Internet is set to fly high.
According to the new interpretation of Moore’s law
from Turing Award-winner Jim Gray, the volume
of data traffic generated every 18 months now
equals that for all of human history. Facing such