Fujitsu 2006 Annual Report Download - page 18

16 Fujitsu Limited
A change of direction for the UK Home Office
—UK Home Office—
The UK Home Office has had a challenging year, in which it
has had to deal with the London bombings, policing and immi-
gration issues, and a major HQ relocation. These challenges
have increased the focus on the organization’s use of IT, and
therefore its relationship with Fujitsu Services.
Our relationship is long-standing, but had run into diffi-
culties after a series of unacceptable IT outages. Our response
was to work closely with the customer to realign our contract
and processes with their needs and future plans.
The result was a new commercial approach that now enables
the Home Office to achieve rapid change at a reasonable price.
Fujitsu Services now scores 8/10 for service, as against 4/10 in
early 2005, while our service desk receives half as many prob-
lem calls as it did 12 months ago. On the basis of our improved
relationship, we are also jointly developing a new shared ser-
vices approach to IT with potential for deployment across the
Home Office organization.
Fujitsu is working closely with the UK Home Office to imple-
ment a new shared services approach to IT across the
client’s entire organization.
Fujitsu has helped Cora to install Europe’s first-ever integrated
self-service supermarket checkout system. The client now
plans to extend its use to other sites across France, Belgium,
and Luxembourg.
Europe
U-Scan self-checkout establishes foothold
among European retailers
—S.A. Cora—
Created and refined in US and Canadian grocery chains, self-
checkout technology has gained such popularity and acceptance
among consumers that European retailers are now taking notice.
Cora began the first European pilot of an integrated self-
checkout solution in May, when the company installed Fujitsu
U-Scan systems at two hypermarkets in Belgium and France.
Jérôme Soblet, Store Director and Corporate SCO Project
Manager at Cora says, “Our main goal with U-Scan is to
improve customer service. Self-checkout lets customers scan,
price-check and pay for their products at their own pace, and it
gives them greater control over their purchases—with the
assistance of a supervisor who handles an island of four self-
service lanes. We are confident that the system will shorten
queues at the cash registers appreciably.”
Following successful pilot projects, U-Scan will be installed
at 59 Cora locations in France, as well as nine stores in Belgium
and two in Luxembourg.
“Fujitsu was the only provider willing to commit itself to
providing a totally integrated solution within the time frame
we set,” added Cora’s Soblet. “The relationship that we’ve had
with Fujitsu goes back a number of years, and its self-checkout
client list is an impressive one.”