Federal Express 1998 Annual Report Download - page 6

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P4 CHAIRMAN’S LETTER
working together under FDX – we’re winning busi-
ness from our competitors by providing unmatched
service, access and connectivity. When we
announced the formation of FDX Corporation, many
observers assumed that the Caliber acquisition made sense only if we
fully integrated our operations. Based on 25 years of industry leader-
ship and expertise, we are doing just the opposite – and for compelling
strategic reasons. Simply layering the unique resource and operating
requirements of a time-definite, global, express-delivery network onto a
day-definite, ground small-package network would surely result in
diminished service quality and increased costs.
Under the FDX umbrella, we will leverage our shared
strengths while operating each delivery network independently,
with each focused on its respective markets. For FedEx, that
means an unrelenting dedication to rapid, time-specific global delivery
in 1, 2 or 3 business days. For RPS, that means continued commit-
ment to its highly efficient and reliable, business-to-business, ground
small-package delivery capability. The result for all FDX companies
is optimal service quality, reliability and profitability.
To capitalize on the synergies of our shared cus-
tomer relationships, we are aggressively aligning
sales and marketing initiatives across all FDX
=COMPLETE ONE
=COMPLETE ONE