Federal Express 1998 Annual Report Download - page 20

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P18
A CELEBRATION OF
INNOVATION
Fiscal year 1998 marked
Federal Express Corporation’s
25th anniversary, and with it
the latest in a string of serv-
ice and technology innova-
tions that have made – and
kept – FedEx the industry
leader since 1973.
Despite Asia’s current finan-
cial situation, FedEx stuck by
its long-term strategy of
improving global connectivity
for FDX customers by refin-
ing and strategically expand-
ing FedEx’s worldwide
network. Examples include:
lTo reduce transit times
along a route that links
North America, Europe,
the Middle East, India and
Asia, a new around-the-
world flight was launched in
September 1997.
lTo expand customers’
options for delivering heavy
freight, FedEx introduced
FedEx International
Economy®Freight, providing
time-specific delivery (typi-
cally within five business
days) for heavy, skidded ship-
ments up to 1,500 lbs.
lTo enhance global connec-
tivity with Asia, FedEx added
a nonstop daily flight with
overnight service linking
Osaka, Japan, with the
FedEx SuperHub in
Memphis. The flight makes
possible unprecedented
next-business-day delivery by
10:30 a.m. – backed by the
FedEx Money-Back
Guarantee – from key mar-
kets in Asia to thousands of
U.S. cities, major Canadian
markets and Mexico City.
SERVICE EXCELLENCE
Even as it expanded the
reach of its network, FedEx
continued to enhance the
convenience and quality of
its service.
During an August 1997
strike by UPS employees,
The formation of FDX frees its member companies to focus on what they do best. In the
case of FedEx, that is to provide the industry’s finest express-delivery services, just as it has
for 25 years.
Whether its rushing a drill bit to a Venezuelan oil field, moving semiconductors just-in-time
between Asia and the United States, or delivering chemotherapy treatments to a hospital in
Europe, FDX customers rely on FedEx for fast, dependable, time-specific delivery of high-value
goods to more than 210 countries. With the worlds most advanced express-distribution network,
and information systems that allow shippers and their customers global visibility of shipment
status, FedEx and its 144,000 employees deliver more than 3 million boxes, documents and
pallets each business day.
HIGHLIGHTS OF THE YEAR
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