Federal Express 1998 Annual Report Download - page 21

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P19
which caused FedEx, RPS
and other carriers to experi-
ence unusually high ship-
ment volumes, FedEx
employees earned system-
wide ISO 9001 recertifica-
tion while handling 30
percent more volume than
normal. To recognize FedEx’s
most treasured asset – its
people – for their absolute
dedication to customer ser-
vice during this challenging
period, FedEx paid a
$25 million Special Appre-
ciation Bonus to nearly
90,000 U.S. employees.
Online, FedEx continued to
set the customer-service
pace, unveiling an upgrade
to its FedEx interNetShipSM
shipment processing capa-
bility, and redesigning its
acclaimed Web site
(www.fedex.com) to improve
access and functionality for
global customers.
These service innovations,
plus the brand respect FedEx
has earned among express
shippers worldwide, helped
FedEx generate revenues of
more than $13 billion, a
15 percent increase over
fiscal year 1997.
As the largest subsidiary in
the FDX family, FedEx
remains superbly positioned
to propel FDX to new levels
of growth and profitability.
HIGHLIGHTS OF THE YEAR
=FREEDOM TO FOCUS
+ =FREEDOM TO FOCUS