Federal Express 1998 Annual Report Download - page 24

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P22
HIGHLIGHTS OF THE YEAR
Nearly 1,000 times each business day, Roberts Express, Inc. engineers and executes time-
specific, door-to-door surface and air-charter delivery solutions that solve special-handling
challenges for FDX customers within North America and Europe.
How special? Consider the 60-ton stamping press Roberts recently delivered from Brescia, Italy,
to Kokomo, Indiana. The largest shipment ever handled by Roberts, the press was delivered
quickly and on time, keeping an automaker’s assembly plant up and running at peak efficiency
and quality levels.
With 2,000 employees and
owner-operators, Roberts is
the world’s largest surface-
expedited carrier. For ship-
pers and their customers,
Roberts’ service guarantee
and exceptional on-time per-
formance deliver peace of
mind, even in the most time-
critical situations.
To promote ever higher
levels of productivity and
service, Roberts recently
installed a dynamic vehicle
allocation system. As cus-
tomer orders are received,
the system lets dispatchers
evaluate at least 20 load and
traffic variables to help
ensure that delivery vehicles
are where they need to be,
when they need to be, for
optimum customer service
and fleet utilization.
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