E-Z-GO 2000 Annual Report Download - page 9

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AIRCRAFT
Bell Helicopter
AUTOMOTIVE
FASTENING SYSTEMS
INDUSTRIAL PRODUCTS
FINANCE
Our leadership is indisputable: With Bell helicopters flying in
over 100 countries – we are the number one helicopter maker
in the world.
We’ve earned this leadership by being number one in technology
…number one in customer commitment…and number one in
operating excellence, as we continually look for ways to better
serve our customers.
Bell’s technology leadership is embodied in tiltrotor flight. Fifty
years ago, with the introduction of the Bell Model 47, the aviation
industry established a new pilot-licensing category to accommodate
the novelty of helicopter flight. Not since then has another category
been established...until now, with the advent of the commercial Bell
Agusta 609 Tiltrotor. This proprietary technology creates a unique
combination of speed and flexibility. We’ve already received more
than 80 orders for this aircraft. Similarly, we are seeing strong
customer support for the military Bell Boeing V-22 Tiltrotor, with
seven aircraft delivered to the U.S. Marines in 2000, and 346
additional deliveries expected through 2016.
We’ve earned our customers’ trust by producing the most
reliable, best-value helicopters in the world and by forging solid
customer partnerships built on credibility and commitment. In
2000, we extended this customer commitment online with
VISTA, a new web-based customer service center. Commercial
customers can order spare parts and access quotes, warranty
and parts information online, 24 hours a day.
Our continuous focus on operating excellence led us to initiate a
multi-year program to dramatically improve our operations. We’ve
reorganized our business around core competencies, outsourced
non-core activities and invested resources in web technologies to
facilitate supply chain management and electronic commerce.
7TEXTRON 2000 ANNUAL REPORT
CREATING POWERFUL BRANDS ACHIEVING ENTERPRISE EXCELLENCE
Reorganize around core competencies, outsource
non-core activities and invest in web technologies
to facilitate supply chain management and
electronic commerce.
Institute Six Sigma and continuous flow manufacturing
to improve manufacturing efficiency.
Nurture close customer relationships to develop,
build and deliver the most reliable, best-value
helicopters in the world.
Provide outstanding service through 170 customer
support facilities strategically located around the
world. This network is enhanced by VISTA, our new
online customer service web site.
Bring tiltrotor technology to new military and
commercial markets.