Computer Associates 2007 Annual Report Download - page 7

5
Our Customers Speak
Many of our customers tell us that CA’s offerings allow the IT department to plan, measure, monitor,
manage and secure the most complex IT infrastructures. They say that CA has helped them deliver the IT
service their businesses want.
For instance, CA is working with AXA Technology Services (AXA Tech), the infrastructure service provider
for the AXA Group, a leading global insurance and fi nancial services provider, headquartered in Paris, with
117,000 employees. AXA Tech is focused on rapid growth through channels and partnerships, product
innovation and improving service.
Like many of our EITM customers, AXA Tech understands the value to be added by integration in terms of
Quality of Service, Productivity and Improved Support. So in addition to the solutions they already have, AXA
Tech is looking at how to leverage cross-solution integration — such as tying application performance and
security access together for an integrated view of the customer experience.
Then there is the international retail chain Tesco, which faced dealing with a problem familiar to many rapidly
growing companies. Now in 13 countries, some of Tesco’s acquisitions left it grappling with legacy processes
and systems. So Tesco developed an operational model — a set of processes and technologies to use in its
business around the world. For IT this involves four main areas: planning and architecture, development of
systems, deploying systems, and operation and support of IT. To ensure that it derives maximum benefi t
from standardization of process and systems, Tesco is using a wide range of CA solutions, including CA
Unicenter® Service Desk, CA SupportBridge™ and CA Unicenter® Network and Systems Management.
There is also the case of China Construction Bank (CCB), one of China’s largest banks with 14,250 branches;
11th among the world’s top 1,000 banks according to The Banker magazine; and 69th on the Forbes Global 2000.
To help simplify IT support and improve service levels at its Xinjiang branch, CCB rolled out a Business
Service Management solution from CA that automates security, incident, problem, identity and access
management as well as workload automation, and improves service availability. The solution also prevents
unauthorized access to their critical server resources while improving this access through automation.
But the need to govern, manage and secure IT isn’t confi ned to the private sector. Consider Oakland
County, Michigan, which has established itself as a national leader in the development and implementation
of cutting-edge technology to better serve its citizens, communities and businesses.
The biggest challenge faced by their IT department was not technology, but one of trust. Building confi dence
in the county’s IT department was instrumental for new initiatives to be successful. CA provided Oakland
County with world-class IT solutions to support their IT governance and ITIL® initiatives, and supported the
county with innovative education and services. The result has been improved effi ciency with a fl at budget,
and aligning IT and business goals across 82 county divisions, 100 local government units, 50 private sector
customers and 1,300 customers.
Having customers like these talk about how CA and its EITM approach is delivering value to their businesses
is great. We are grateful to these companies for allowing us to share their stories, and we are committed to
their success.