Computer Associates 2007 Annual Report Download - page 18

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Manage
Customers can meet business demands by delivering reliable, high-quality services through an automated, optimized IT
infrastructure. When they understand how the underlying IT infrastructure is related to the services the business needs, they
can manage those services more effectively.
Our Capability Solutions include:
•CA Service Level Management — Enables IT organizations to establish and monitor adherence to service level agreements
and to define and publish service offerings through an IT service catalog.
•CA Change & Configuration Management — Supports a single process for managing change to applications and IT
infrastructure. Minimizes the risk of change by unifying the entire change life cycle, from incident inception to the
delivery of a patch, fix or enhancement.
•CA Incident & Problem Management — Automates IT processes to consolidate, log, track, manage, escalate and resolve
incidents and problems. Assures service quality by accelerating detection and resolution.
•CA Application Performance Management — Manages the performance and availability of packaged and custom-built
applications, portals and service oriented architecture (SOA). Ensures enterprise applications are delivering optimal
service.
•CA Service Availability Management — Integrates event and performance management across all domains, systems,
networks, storage, databases and applications. Improves IT staff efficiency by enabling process-driven management,
policy-based automation and rapid root-cause analysis.
•CA Network & Voice Management — Provides integrated fault and performance management of heterogeneous data, IP
telephony and legacy voice networks. Reduces downtime by identifying service degradations before users are impacted.
•CA Dynamic & Virtual Systems Management — Discovers, monitors and automates the management of heterogeneous,
virtual and clustered system environments, ensuring availability and performance. Prevents unnecessary capital
expenditures by maximizing utilization of existing server investments.
•CA Workload Automation — Dynamically automates the workload across multiplatform environments based on events.
Enables companies to improve the delivery of critical business services while reducing costs.
•CA Database Management — Reduces the total cost of database ownership by automating day-to-day operations and
increasing overall service responsiveness. Provides advanced technology and integration to manage increasingly large and
complex databases.
•CA Recovery Management — Provides comprehensive cross-platform backup/recovery, disaster recovery, data replication
and failover to securely manage and protect data resources. Minimizes risks to data and helps optimize the storage
infrastructure.
In the past fiscal year, we augmented our capabilities in Workload Automation and Dynamic & Virtual Systems Management
with the acquisitions of Cybermation (May 2006) and Cendura (September 2006), respectively. Cybermation brought
mainframe job scheduling technology, competitive swap out tools, and an engine to support our future investments in IT
process orchestration. Similarly, Cendura adds the ability to understand how IT devices combine to form a business-
consumable service; and allows us to monitor configuration changes to IT devices. The acquisition of XOsoft (July
2006) strengthened our Recovery Management solutions by adding continuous application availability solutions to our
portfolio including data replication, high-availability failover, and continuous data protection (CDP). Together, these
acquisitions represent a significant technical move forward in helping customers manage their IT operations.
Secure
Customers can protect assets and manage risks by monitoring and enforcing policy-based controls, managing identities and
ensuring appropriate access.When they understand who has access to what is happening in the ITenvironment and what they
have to do about it, they can better manage security.
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