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Exelon 2014 Summary Annual Report
| 21
Our Companies — ComEd
ComEd in 2014 delivered exceptional value to its customers by
achieving significant milestones in every area of its business.
In the key area of safety ComEd had its best performance on
record, ranking in the top-decile. In fact, ComEd’s safety
performance in 2014, as measured in OSHA Recordable
injuries, was 8 percent better than in 2013 despite an increase
of 1.2 million exposure hours; for this achievement, ComEd
received the 2014 Midwest Energy Association Accident
Prevention Award.
Customers benefited from another strong year of reliable
electric service with an outage frequency (SAIFI) of 0.81 per
customer and outage duration (CAIDI) of 84 minutes, ComEd’s
second-best on record in both categories. ComEd continued to
pursue a series of cross-functional and multifaceted initiatives
targeted at improving storm restoration, and as a result storm
restoration performance has improved by more than 30 percent
over the past three years. Thanks to ComEd’s strong reliability
performance, the company’s JD Power customer satisfaction
scores were ComEd’s best on record.
As ComEd works to enhance customers’ experiences, the
company used an innovative technique called “crowdsourcing”
– using social media and other digital channels to solicit feedback
– to completely redesign its monthly billing statement. This
eort included a global design competition with nearly 300
entries based on feedback from ComEd customers, and ultimately
involved thousands of customers and employees.
ComEd, like its sister utilities BGE and PECO, is in the midst
of an aggressive program to modernize its electric grid in
accordance with the Illinois Energy Infrastructure Modernization
Act (EIMA); out of a planned 4 million smart meters, the
company had installed more than 700,000 by year-end 2014.
In 2014, there were 1.2 million avoided customer interruptions
due to the installation of smart switches that route power
around potential problem areas, 352,000 of which resulted from
new circuits funded through the EIMA legislation. Since inception
of the Smart Grid program in 2012, there have been more than
3.2 million avoided customer interruptions due to distribution
automation, with some 570,000 due to EIMA circuits.
In 2014, ComEd’s grid modernization work also included the
replacement of 120 miles of mainline cable, assessment of
over 7,200 manholes and refurbishment of 5,900, conversion
of more than 15 miles of overhead wires to underground cable,
and enhanced vegetation management of over 14,600 trees.
Through this and other work, ComEd demonstrated exceptional
stewardship of shareholder and customer dollars by employing
eciently, and to great customer benefit, roughly $1.7 billion
in capital.
ComEd in 2014 delivered its second-best year on record, in outage duration
and frequency.