ComEd 2014 Annual Report Download - page 18

Exelon 2014 Summary Annual Report
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BGE was the first gas utility in North America and is Maryland’s
oldest and largest utility, serving more than 1.2 million electric
customers and 655,000 gas customers in an economically
diverse, 2,300-square-mile area encompassing Baltimore City
and all or part of 10 central Maryland counties.
BGE’s operational and safety performance in 2014 was simply
outstanding and ranked across four critical metrics as the
company’s best year ever. In terms of reliability, BGE continued
to improve – achieving top-quartile ratings in outage frequency
(SAIFI) of 0.77 per customer and outage duration (CAIDI) of
92 minutes – both BGE records. As a result of BGE employees’
continued commitment to this level of achievement, JD Power
ranked BGE as the most improved utility within the Electric
Residential East Large peer group and the second most-improved
in the country. To continue its reliability performance, BGE began
implementing the Electric Reliability Investment Initiative
in June after receiving approval from the Maryland Public
Service Commission.
For the first time, thanks to the hard work and constant
focus of BGE’s 3,400 employees, BGE joined its sister utilities
as a top-decile safety performer. Nothing is more important
than ensuring the safety of our employees, customers
and communities, and we are extraordinarily proud of
this achievement.
As of the end of 2014 BGE had installed more than 1.5 million
electric smart meters, or more than 80 percent of all meters,
as part of a three-year undertaking that will conclude in 2015.
BGE’s smart meter program is already demonstrating
significant customer benefits: more than 860,000 smart
meter-enabled customers who reduced electricity usage on
Energy Savings Days realized nearly $5.7 million in bill credits
this past summer. Thousands of BGE customers every month
receive mobile alerts about their energy use as part of the
company’s new Smart Energy Manager program, and access
the Peak Rewards demand-response program through a new
mobile app introduced by BGE in May. In terms of customer
energy eciency, in September BGE customers passed the
$2 billion mark in savings through the BGE Smart Energy
Savers Program®.
BGE has been implementing the Strategic Infrastructure
Development and Enhancement (STRIDE) plan to replace
outdated materials on the gas system. Its gas odor response
performance of 99.98 percent was favorable to target and
the company’s best-ever, demonstrating BGE’s constant
responsiveness to customers and vigilance in response to
potential safety hazards.
Our Companies — BGE
In 2015 BGE will complete its smart meter installations, which enable significant
customer savings.