Chevron 2003 Annual Report Download - page 16

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14
DRIVING EXCELLENCE
OUR SUCCESS IS DRIVEN BY OUR COMMITMENT TO OPERATIONAL
EXCELLENCE. WE HAVE RIGOROUS PROCESSES IN PLACE TO
ENSURE THAT WE OPERATE SAFELY, RELIABLY AND WITH CARE
FOR THE ENVIRONMENT. AT THE SAME TIME, WE TAKE A DISCI-
PLINED APPROACH TO INVESTING OUR CAPITAL AND MANAGING
OUR PROJECTS.
Across each of our businesses, we focus on operational excellence. This is a disci-
plined approach aimed at taking our performance to world-class levels in the areas
of health, safety, reliability, efficiency and environmental performance.
SAFETY In 2003, we achieved our best year ever in safety. The total recordable
incident rate (per 200,000 hours worked) for employees and contractors was 0.60,
down 18 percent from 2002. Over the past two years, we have seen a 30 percent
improvement in contractor safety. This was largely the result of special initiatives
that require suppliers to meet stringent health and safety standards before submit-
ting bids for work. We also are making progress in motor vehicle safety, one of the
leading causes of fatalities for the company. In 2003, a comprehensive road safety
IN 2003, WE ACHIEVED
OUR BEST YEAR EVER IN
SAFETY. ALTHOUGH OUR
SAFETY PERFORMANCE
IS STEADILY IMPROVING,
WE WILL NOT BE SATISFIED
UNTIL WE REACH OUR
GOAL OF ZERO INCIDENTS –
NO ONE INJURED.