Barclays 2009 Annual Report Download - page 26

24 Barclays PLC Annual Report 2009 www.barclays.com/annualreport09
Our people
Global minimum standards
To maintain the right balance between overall control and effective local
decision making we have established global governance frameworks and
minimum standards to regulate how we manage and treat our employees
around the world. The key areas covered by the minimum standards are
summarised below.
Performance management and compensation
The performance and development process provides employees with the
opportunity to have regular discussions with their line managers about
their performance and to receive coaching for their personal development.
The performance of employees is typically assessed twice a year and a
performance rating is agreed with the line manager.
We are committed to the principle of pay for performance.
Compensation is based on the performance of individuals and their
businesses. Our compensation philosophy is to drive a high performance
culture within the appropriate risk and governance frameworks.
Employee relations
Barclays recognises and works constructively with 30 employee
representative organisations throughout the world.
Regular employee opinion surveys are used to assess employee
engagement. The findings are benchmarked against other global financial
services organisations and high-performing organisations.
Diversity and inclusion
Barclays operates across the globe and engages with employees across a
wealth of diverse and rich cultures. Our mission is to create confidence and
trust to do the right thing for both our customers and employees through
creating a truly inclusive environment. We will achieve this through ensuring
that everything we do treats people fairly through valuing diversity. An
example of the progress made in this area is that currently three of our major
businesses have female Chief Executive Officers who lead more than half of
our employees globally.
Health and safety
Our commitment is to ensure the health, safety and welfare of our
employees and to provide and maintain safe working conditions. Effective
management of health and safety will have a positive effect on the services
we provide. Good working climates will help our employees to perform
better in serving our customers which in turn will create value for all our
stakeholders – customers, employees, shareholders and the communities
that we serve.
Training
Developing both existing and new employees is key to our future prosperity.
We undertake this through formal classroom-based training and informal
on-the-job training, education and coaching. Minimum mandatory training
is provided to all employees to ensure that our employees understand
Barclays policies and procedures and their role in meeting our regulatory
responsibilities.
UK Retail Banking
Barclays Commercial Bank
Barclaycard
GRCB – Western Europe
GRCB – Emerging Markets
GRCB – Absa
Barclays Capital
Barclays Wealth
Head Office Functions
Headcount by business unit – full time equivalent
000s — 2008
— 2009
0 5
10 15 20 25 30 35 40
UK
Africa and Middle East
Continental Europe
Americas
Asia Pacific
Headcount by world region – full time equivalent
000s — 2008
— 2009
0 8
16 24 32 40 48 56 64
% of female employees
% of senior executives
who are female
% of senior managers
who are female
% of employees
working part-time
Turnover rate
Resignation rate
Sickness absence rate
Global employment statistics
%— 2008
— 2009
0 7
14 21 28 35 42 49 56