Aviva 2014 Annual Report Download - page 284

Aviva plc Annual report and accounts 2014
Corporate responsibility key performance indicators
280
Key indicators
Indicator
2011 2012
2013 2014 2014 target
Trust and Transparency
% of employees who confirm that they have read, understood, and
accepted the Business Ethics Code annually; and all employees in Aviva
France who are obliged to comply with the Business Ethics Code as a
term of their employment
89%
88%
95% 96% 100%
% of business that are in or above the upper quartile relative to the
local market average (NPS score)
42% 25% 33% 50% Improve past performance
Environment and climate change
% of CO2e emissions offset annually
100% 100% 100% 100% Offset 100% CO2e emissions at group
level
% reduction of CO2e emissions relative to our 2010 baseline New KPI New KPI New KPI 32% 20%
CO2e emissions (tonnes) – absolute 156,383 112,763 105,317 83,924 Reduce relative CO2e emissions by 5%
CO2e emissions (tonnes) – relative n/a n/a 87,669 83,924
Water consumption (m³) – absolute 509,657 529,960 459,634 468,097 Reduce by 4%
Waste generated (tonnes) – absolute 8,645 11,468 11,481 9,255 Reduce by 4%
People
% of women in senior management (including subsidiary boards) 20% 22% 21%
21% n/a
% of employees who feel Aviva is a place where people from diverse
backgrounds can succeed
78% 76% 75% 76% *Improve from previous year
% of employees who rate us favourably on engagement index 68% 68% 56% 65% *Improve from previous year
Suppliers
% of managed supply that has agreed to the supplier Code of
Behaviour
31% 30% 28%
43% Increase scope/% from previous year
% of managed supply that has been engaged on CR during the term
of their contract with Aviva
New KPI 71% 63% 83% Increase scope/% from previous year
Community development
Amount of community investment £12.4m £11m £6.2m
£6.3m Maintain or improve investment
% of employees participating in volunteering 20% 18% 27% 23% Increase % of employees volunteering
Number of employee hours spent volunteering 60,390 56,357 41,223 40,220 Increase volunteering hours
Total beneficiaries of corporate responsibility programmes. New KPI New KPI New KPI 511,629 n/a
Denotes that this KPI has been assured by PricewaterhouseCoopers LLP
Key indicators
Indicator
2011 2012
2013 2014 2014 target
Trust and Transparency
% of employees who confirm that they have read, understood, and
accepted the Business Ethics Code annually; and all employees in Aviva
France who are obliged to comply with the Business Ethics Code as a
term of their employment
89%
88%
95% 96% 100%
% of business that are in or above the upper quartile relative to the
local market average (NPS score)
42% 25% 33% 50% Improve past performance
Environment and climate change
% of CO2e emissions offset annually
100% 100% 100% 100% Offset 100% CO2e emissions at group
level
% reduction of CO2e emissions relative to our 2010 baseline New KPI New KPI New KPI 32% 20%
CO2e emissions (tonnes) – absolute 156,383 112,763 105,317 83,924 Reduce relative CO2e emissions by 5%
CO2e emissions (tonnes) – relative n/a n/a 87,669 83,924
Water consumption (m³) – absolute 509,657 529,960 459,634 468,097 Reduce by 4%
Waste generated (tonnes) – absolute 8,645 11,468 11,481 9,255 Reduce by 4%
People
% of women in senior management (including subsidiary boards) 20% 22% 21%
21% n/a
% of employees who feel Aviva is a place where people from diverse
backgrounds can succeed
78% 76% 75% 76% *Improve from previous year
% of employees who rate us favourably on engagement index 68% 68% 56% 65% *Improve from previous year
Suppliers
% of managed supply that has agreed to the supplier Code of
Behaviour
31% 30% 28%
43% Increase scope/% from previous year
% of managed supply that has been engaged on CR during the term
of their contract with Aviva
New KPI 71% 63% 83% Increase scope/% from previous year
Community development
Amount of community investment £12.4m £11m £6.2m
£6.3m Maintain or improve investment
% of employees participating in volunteering 20% 18% 27% 23% Increase % of employees volunteering
Number of employee hours spent volunteering 60,390 56,357 41,223 40,220 Increase volunteering hours
Total beneficiaries of corporate responsibility programmes. New KPI New KPI New KPI 511,629 n/a
Denotes that this KPI has been assured by PricewaterhouseCoopers LLP
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280 | Aviva plc Annual report and accounts 2014