Aviva 2014 Annual Report Download - page 17

Singapore
Help when it’s needed
most
It must be one of the worst moments imaginable:
a diagnosis of terminal cancer.
That was the devastating news given to one
of our customers in Singapore, Mr Yeo Chong
Kheng and hisfamily.
But because Mr Yeo had a life insurance policy
with us we could help and reassure him and his
family at an awful time.
We made a payment to Mr Yeo when he
received his diagnosis. This meant he could spend
his last weeks more comfortably and put his affairs
in order, knowing that his wife and son would be
taken care of after he had gone.
In particular, he now knew that his son would
still be able to study overseas.
Nothing can bring Mr Yeo back. But we know
that what we could do meant a great deal to him
and his family.
Mr Yeo’s wife, Mdm Chin Yoke Yoon, recalls
how the family coped with the news: “Dealing with
my husband’s sudden illness was such a difcult
time for the whole family, so not having to worry
about our nances, on top of everything else, was
a relief. This experience has made me realise just
how benecial insurance can be, so I’m now an
advocate and I want to help others understand the
importance of planning for the future.”
We believe it is our privilege to support our
customers at such difcult times.
This has shown me
just how important
insurance is.
—
Mdm Chin Yoke Yoon
Aviva plc Annual report and accounts 2014 |13