Aviva 2013 Annual Report Download - page 282

Aviva plc
Annual report and accounts 2013
280
Corporate responsibility key
performance indicators
Key indicators
Indicator 2010 2011
2012 2013 2013 target
Trust and Transparency
% of employees who read, understand and accept the Business
Ethics Code annually; and all employees in Aviva France who agree to
comply with the Business Ethics Code as a term of their employment
when they join the Company.
% of employees completing the Bribery and Corruption training – UK
32%
n/a
89%
89%
88%
88%
95%
95%
100% of employees
100% of employees
% of businesses that are in or above the upper quartile relative to
the local market average (NPS score)
% employees who believe our commitment to CR is genuine
50%
74%
52%
79%
39%
75%
31%
75%
Maintain or improve past performance
Maintain or improve past performance
% of employees who rate us favourably on the customer index 69% 73% 75% 74% Maintain or improve past performance
Climate change and environment
% of remaining CO2e emissions offset annually 100% 100% 100% 100% Offset remaining CO2e emissions at
Group level
CO2e emissions (tonnes) – absolute 127,685 165,115 126,502 115,889
CO2e emissions (tonnes) – relative n/a n/a 125,327 115,889 Reduce relative CO2e emissions by 5%
Water consumption (m³) – absolute 690,369 509,657 529,960 459,634 Reduce water use by 4%
Waste generated (tonnes) – absolute 12,042 8,645 11,468 11,481 Reduce waste generated by 4%
Proportion of recycled waste 75% 73% 69% 70% 80% or above
% of employees who feel that Aviva is an environmentally
responsible organisation
71% 76% 76% 77% Meet/exceed GFS benchmark
(2013: 69%)
People
% of employees who feel that Aviva does a good job at retaining its
most talented people
New KPI New KPI 42%
31% Meet/exceed GFS benchmark
(2013: 42%)
% of employees who feel we have created an environment where
people with diverse backgrounds can succeed
73% 78% 76% 75% Meet/exceed GFS benchmark
(2013: 80%)
% of employees who rate us favourably on enablement index New KPI New KPI New KPI 64% Meet/exceed GFS benchmark
(2013: 70%)
% of employees who rate us favourably on engagement index* 63% 68% 68% 56% Meet/exceed GFS benchmark
(2013: 73%)
Suppliers
% of "Managed Supply" spend where supplier accepted Code of
Behaviour
New KPI 31% 30%
28% Increase % from previous year
% of "Managed Supply" spend where supplier has successfully
completed the CR element of the Supplier process
New KPI New KPI 71% 63% Increase from previous year
Number of business units that use the ‘Supplier Hospitality register’
and ‘Register of Interests’
15 19 19 22 Increase from previous year
Developing communities
Amount of community investment £11.4m £12.4m £11m £6.2m
Total community investment at/above
previous year
% of employees participating in volunteering 17% 20% 18% 27% Increase the % of employee
participation
in volunteering
Number of employee hours spent volunteering 57,250 60,390 56,357 41,223 Increase the number of employee
volunteering hours
% of investment in Aviva ‘Street to School’ 52% 54% 58% 52% 50% of cash donations
% of employees who feel that Aviva does a good job of contributing
to the communities in which we live and work
66% 76% 76% 75% Increase from previous year
Denotes that this KPI has been assured by PricewaterhouseCoopers LLP