Aviva 2007 Annual Report Download - page 9
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278
Employees
I thank all of our employees for their skill and dedication
in helping to deliver a robust set of results. We recognise
that the longer term performance of Aviva depends
on the inextricable link between motivated staff and
satisfied customers.
Our people are our most important asset. This is not
empty rhetoric. We strive constantly to make Aviva an
employer of choice. We are determined to be an ethical,
civilised organisation that respects the people who work
for it. Inevitably from time to time we have to make
difficult decisions affecting jobs. Our employees have
coped well with continuing uncertainty following the
introduction of our regional structure and the new targets
for reducing costs. We are introducing a talent management
programme across the whole group that will recognise
each individual’s particular skills and potential, with a view
to matching them to the roles and career development
opportunities that suit them best. We have also introduced
employee satisfaction measures into the calculation of
executive pay and bonuses.
Recognition
External recognition provides some reassurance that
we continue to perform to high standards. Indicators of
our success include the fact that, in 2007, for the second
consecutive year, Aviva was named one of The Times
newspaper’s “Top 50 Places Where Women Want to
Work”. We earned a bronze award for excellence in
people management in India, and an international award
for our leadership in managing diversity in the workplace.
Besides accolades specifically for employment
practices, we continue to win plaudits across our business
operations. These range from awards as “best general
insurer” and “best property manager” to endorsements
for product innovation, e-business, socially responsible
investment, online financial education and online
communications.
Outlook
We look forward to building on Aviva’s achievements as
we work towards our new vision of “one Aviva, twice
the value”. I know what talented people we have working
in the group’s businesses around the world. Thanks to
them, we have made great progress. With their support,
Aviva will continue to serve its customers well and
flourish into the future.
Lord Sharman of Redlynch OBE
Chairman
Aviva plc
Annual Report and
Accounts 2007
5
OverviewOverview