American Home Shield 2008 Annual Report Download - page 7

Table of Contents
highest level of revenues. Similarly, increased pest activity in the warmer months leads to the highest demand for pest control services and, therefore, the
highest level of revenues.
Terminix is a leading provider of termite and pest control services in the United States, serving both residential and commercial customers. As of
December 31, 2008, Terminix provided these services in 46 states and the District of Columbia through approximately 375 company-owned locations and
130 franchised locations. As of December 31, 2008, Terminix also provided termite and pest control services through three subsidiaries in Mexico and had
licensing arrangements whereby licensees provided these services in 13 other countries, primarily in Japan, the Caribbean and the Middle East.
American Home Shield Segment
The American Home Shield segment provides home warranty contracts for systems and appliances primarily under the American Home Shield brand
name. Revenues derived from the American Home Shield segment constituted 18%, 16% and 17% of the revenue from continuing operations of the
consolidated ServiceMaster enterprise in 2008, 2007 and 2006, respectively.
American Home Shield is a leading provider of home warranty contracts for systems and appliances in the United States. It provides residential
customers with contracts to repair or replace electrical, plumbing, central heating and central air conditioning systems, hot water heaters and other covered
appliances that break down due to normal wear and tear and services those contracts through independent repair contractors. As of December 31, 2008,
American Home Shield issued and administered home warranty contracts in 49 states and the District of Columbia and had no international operations.
Other Operations and Headquarters Segment
The Other Operations and Headquarters segment provides residential and commercial disaster restoration and cleaning services primarily under the
ServiceMaster and ServiceMaster Clean brand names, home cleaning services primarily under the Merry Maids brand name, on-site furniture repair and
restoration services primarily under the Furniture Medic brand name and home inspection services primarily under the AmeriSpec brand name. This segment
also includes the operations of ServiceMaster Acceptance Company ("SMAC"), which provides financing to franchisees of the Company through commercial
loans for franchise fees and royalties, equipment and vehicle purchases, and working capital needs and to consumer customers of the Company through retail
installment sales contracts. The Other Operations segment also includes ServiceMaster's headquarters functions. Revenues derived from the Other Operations
and Headquarters segment constituted 7%, 6% and 6% of the revenue from continuing operations of the consolidated ServiceMaster enterprise in 2008, 2007
and 2006, respectively.
ServiceMaster Clean. ServiceMaster Clean is a leading franchisor in the residential and commercial disaster restoration and cleaning field in the
United States. As of December 31, 2008, ServiceMaster Clean provided these services in all 50 states and the District of Columbia through approximately
3,225 franchised locations. As of December 31, 2008, ServiceMaster Clean, through subsidiaries, also provided disaster restoration and cleaning services in
Canada, Ireland, the United Kingdom and Spain and had entered into licensing arrangements to provide these services in seven other countries: Honduras,
India, Lebanon, Saudi Arabia, Japan, Malaysia and the Philippines.
Merry Maids. Merry Maids is a leading provider of home cleaning services in the United States. As of December 31, 2008, these services were
provided in 49 states and the District of Columbia through approximately 80 company-owned locations and 450 franchised locations. As of December 31,
2008, Merry Maids, through franchisees, also provided home cleaning services in
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