Access America 2007 Annual Report Download - page 34

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My name is Ines, I work on the Belgian platform. One day, at
5h30 a.m., we received a call for a serious bus accident in
Germany involving 42 passengers. We worked with our
German colleagues and immediately dispatched a medical
team on site. We spent the day identifying patients, some of
whom were seriously injured, arranging for air repatriation and
contacting families. We organized for the uninjured passengers
to return to Belgium. Patients were sent to 10 hospitals in 7
cities, requiring complex medical and logistical coordination.
We used all of our professional and human qualities – listening,
language skills, the ability to analyse and react quickly, care and
keen judgement. It was a difficult situation that could have
snowballed. Instead, we rescued our customers and took them
to safety.
Mondial Assistance intervenes
after bus accident
Travel Assistance