Access America 2007 Annual Report Download - page 20

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Please find page 20 of the 2007 Access America annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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My name is Cindy, I work on the Australian platform. My story
is about a foreign student’s flatmate who called to inform
us that his friend had a surfing accident and fractured his
leg. Our medical doctor contacted the student’s mother
overseas to provide her with information on his condition
and treatment. As she was worried about the quality of
the hospital and her son’s insurance coverage, I explained
the details of the policy and then reassured her on the
high quality standards of the Australian health care system.
I immediately arranged a guarantee with the hospital to
cover the charges and provided the mother with frequent
updates until she arrived in Australia. The student’s fracture
was successfully pinned and plated and he was discharged
a few days later on crutches.
Healthcare Assistance
Australian surfing accident causes studentʼs mum to panic