Access America 2007 Annual Report Download - page 30

International presence
Italy: operating results soar due to strong
sales and portfolio management
Mondial Assistance Italia concluded 2007
with a 11.6% growth. Growth was primarily
generated by the travel industry, notably
with impressive results in e-commerce and
direct sales.
The business unit also focused on people
management, developing an efficient new
training program for top and middle managers,
and creating a “talent academy” composed of
12 collaborators selected by external experts.
These talented team members will follow a
specific training program in 2008.
Netherlands: dynamic automobile assis-
tance market compensates for consolida-
tion in travel insurance
Once again, the Dutch business unit
strengthened its operational productivity in
2007, due to strong volume growth in
vehicle assistance. The travel insurance sec-
tor continued to focus on annual
products, and shift from the travel industry
toward the insurance industry as a distribution
channel. The company successfully
developed innovative ways to manage a
shortage on the labour market by using
both a dedicated recruitment website and
tailor-made, home-based work possibilities.
New products, like the roadside assistance
solution aimed at the consumer market,
were developed in 2007 for launch in 2008.
Poland: dynamic sales growth and
excellent financial results.
2007 was an excellent year for the Polish
business unit. It achieved 43% sales
growth. After several years of constant
growth, market share is very impressive,
with Mondial Assistance Poland claiming
44% of the national assistance market. With
improvements in the core business and the
successful launches of new domestic products
targeting the mass market, the business
unit has built up a strong base to foster
further development.
Portugal: new big name contracts support
2-digit growth
The Portuguese business unit continued to
post positive results and 2-digit growth in
2007.
The year was marked by several important
business developments and innovations
provided by the team of talented people.
Mondial Assistance Portugal signed a
partnership agreement to provide healthcare
services to a major international health
group. The travel business continued to
expand and concluded successful contracts
with four airline companies, including
Portugal’s main airline; this agreement
represents one of the business unit’s best
projects ever. The business unit’s roadside
assistance activity also continued to grow,
adding to its portfolio the number one
premier auto brand.
In 2007 the Portuguese business unit was
granted 14001 certification, signifying its
compliance with environmental regulations
and standards.
Reunion Island: sustained growth and a
diversified client portfolio
The Reunion Island business unit sustained
12% growth in 2007. CRM services remain
the main line of business; however, with the
recent launch of several innovative solutions
for corporate clients, the assistance activity
is growing rapidly. This activity combines
emergency hotline solutions with services
and claims handling (i.e. car fleets, insurance
claims and real estate management …). The
client portfolio expanded and now
includes several public sector entities with
the same range of products.
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