Tiscali 2014 Annual Report Download - page 22

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Annual financial report as at 31 December 2014
Date
File Name
Status
Page
-
Annual Report as at 31
December 2014
22
Evolution of the customer base
(000)
31 December 2014
31 December 2013
ADSL customers
481.3
498.2
of which LLU
353.6
357.9
Narrowband and Voice
customers
42.6
43.3
Dual play customers
357.0
366.7
Active SIM with traffic data
91.7
38.7
The LLU network coverage at 31 December 2014 amounted to 688 sites.
Voice
The voice segment includes both the traditional telephone service and the variable traffic component
generated by voice services on IP offered in bundled mode with access to internet.
During 2014, there was a decrease in revenues relating to analogue voice services, equating to EUR
1.5 million (-9.1% with respect to 2013), essentially attributable to the decrease in volumes of
wholesale services (-29.5%).
Narrowband
The narrowband segment was naturally down and passed from EUR 2 million in 2013 to EUR 1.4
million in 2014.
Business services
Revenues from business services (VPN, housing, hosting services, domains and leased lines),
excluding those from access and/or voice products for the same customer base already included in
their respective business segments, amounted in 2014 to EUR 19.1 million, up 5.4% with respect to
the EUR 18.1 million in 2013.
Media
During 2014, revenues for the Media and value added services segment (mainly concerning sales of
advertising space) amounted to around EUR 23.1 million and were down slightly with respect to the
previous year (EUR 23.8 million in 2013). The decline in revenue is however less than the average in
the sector.
Indirect operating costs during 2014 came to EUR 60.4 million, an increase with respect to the same
figure in 2013 (EUR 57 million). Within indirect operating costs, marketing costs amounted to around
EUR 10.5 million and were up with respect to the previous year (EUR 8.9 million).
Payroll and related costs amounted to EUR 35.1 million (16.5% of revenues), up slightly with respect
to 2013 (EUR 34.6 million, 15.5% of revenues). Other indirect costs include lease instalments and
general operating expenses.