Tiscali 2009 Annual Report Download - page 39
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Tiscali Group: Annual Report 2009
38
Italy
Operational Income Statement – Italy
31 December 2009 31 December 2008
EUR (mln)
Revenues 287.8 313.5
of which: ADSL revenues 120.3 124.6
of which: voice revenues 94.3 95.1
EBITDA 88.1 76.3
EBIT 24.7 (17.4)
During 2009, Tiscali Italia S.p.A. generated revenues of EUR 287.8 million, down by 8.2% compared with
EUR 313.5 million in the same period in 2008.
In particular, revenues from ADSL services stood at EUR 120.3 million, slightly down (-3.4%) compared
with EUR 124.6 million in 2008. This was due to the shrinking in the customer base recorded during the
year, particularly in the first half, due to the difficult situation which arose following the restructuring plan
and the adoption of more restrictive policies regarding customer termination due to default, as well as silent
customer termination.
Voice revenues amounted to EUR 94.3 million during the year, down by roughly 1% compared to 2008
(EUR 95.1 million).
As at 31 December 2009, the number of ADLS customers had fallen slightly to roughly 570 thousand
(down by 2.7% compared with 31 December 2008, from approximately 586 thousand). The number of
customers already active and connected to the Tiscali network infrastructure (unbundling) stood at around
387 thousand, essentially in line with the figure as at 31 December 2008 (roughly 385 thousand).
More than 302 thousand customers subscribed to the double play offer (data and voice via the internet),
an increase of around 40 thousand compared with 31 December 2008. The customer base using dial-up
access services (narrowband) and CPS voice services stood at around 134 thousand. The reduction in
the narrowband customer base follows the market trend which is seeing customer offers being gradually
replaced with broadband services, following upsell policies used by operators and which Tiscali also uses
regularly.
Evolution of the customer base - Italy
31 December 2009 31 December 2008
(000)
ADSL customers 570.2 586.1
of which: LLU 387.2 385.1
Narrowband and voice customers 133.7 277.4
Dual play customers 302.8 254.2