Tiscali 2009 Annual Report Download - page 18

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7.2 Quadro regolamentare
In 2009, AGCOM concentrated on the following macro-areas of intervention:
• Provisions relating to services provided over the Telecom Italia access network
• Improvement of the procedures relating to the Operator changeover processes
• Consumer protection
• Market analysis
Specifically, the most significant measures originated by these activities are illustrated below:
Increase in wholesale access service fees
By resolution 71/09/CIR “Approval of the Telecom Italia Reference Proposal for 2009 relating to bitstream
services (Market 12)” the increase in prices (effective from 15/06/2009) was approved relating to the extra
fee for the dedicated line (so-called Naked), from EUR 9.71/month (approved by resolution 13/09/CIR) to
EUR 10.72/month.
With regard to market 11 (Wholesale unbundled access (including therein shared access) to metallic loops
and sub-loops, for the purpose of providing broadband and voice services), resolution 14/09/CIR “Approval
of the economic conditions of the Telecom Italia Reference Proposal relating to services of wholesale
unbundled access to metallic loops and sub-loops and to co-location services (market 11) for 2009”
established an increase in the fee for Full LLU, VLLU and LLU Data access from EUR 7.64/month to EUR
8.49/month. In any case, it must be remembered that the new approved fee is lower than the one initially
published in the 2009 reference proposal from Telecom Italia (EUR 9.39/month).
Establishment of new bodies
Following the definitive approval of the commitments presented by Telecom Italia on 29/12/2008 by
Resolution 718/08/CONS, two new auxiliary bodies were set up providing support for the Communications
Regulatory Authority: OTA-Italia (Telecoms Adjudicator-Italy) and Comitato NGN (NGN Committee).
OTA-Italia was established by resolution 121/09/CONS on 18 March 2009, whose objective is to reduce the
number of disputes between Telecom Italia and the other operators regarding access to the fixed network,
the goal being to prevent/resolve potential technical-operational disputes between the operators. Agcom’s
role with respect to OTA is one of supervision.
By contrast, the Comitato NGN, set up by Agcom by resolution 64/09/CONS on 13 February 2009, has
proposal functions and is open to the participation of operators active in the electronic communications
markets. In particular, Comitato NGN Italia’s job is to draw up, upon the proposal of Authority, proposals
and solutions regarding the technical, organisational and economic aspects connected with the transition
to NGN networks.
Consumer protection and service quality
AGCOM continued its activities aimed at greater user protection through the adoption of measures geared
toward making the telecommunications market more transparent. Resolution 244/08/CSP “Additional
provisions concerning quality and service charters for internet access from a fixed location supplementing
resolution 131/06/CSP” published on 21/01/2009, which amends/supplements the quality indicators for
internet access from a fixed location, already established by the previous resolution, also envisaging a “third
Report on operations