Telus 2015 Annual Report Download - page 11

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11
By December 2015, we have extended wireless coverage along 1,484 km of primary and
secondary highways in B.C. and upgraded service at 1,141 of 1,650 B.C. public schools
from legacy networks to the province’s Next Generation Network.
In 2015, we continued to develop our position and expand our footprint in the healthcare
sector, turning information into better health outcomes for Canadians. TELUS’ health
activities consist of three lines of health solutions:
Provider Solutions: Our provider solutions include electronic medical records
(EMR) for physicians and pharmacy management solutions for pharmacists, as well
as a series of patient engagement solutions that drive collaboration between
patients, pharmacists and physicians (e.g. Pharma Space®, a medication portal for
consumers). TELUS currently reaches approximately 15,000 physicians as an EMR
provider. In 2015, TELUS launched its EMR mobile application which allows
physicians to access patient medical profiles, document patient visits by taking
photos and uploading them and schedule appointments while on the go. We also
provide pharmacy management solutions in the country servicing over 2,800
pharmacies. TELUS’ Pharma Space platform enables patients to access their drug
profiles and allows them to perform online refills via the web or mobile devices.
Health Benefits and Payment Solutions: The health benefits and payment
solutions include health claims management solutions for public and private insurers
that transport, process and adjudicate claims directly at the point-of-service. TELUS
processed close to 500 million health claim transactions in 2015.
Health Enterprise Solutions: Our health enterprise solutions support health
authorities, hospitals and government with solutions such as electronic health
records, personal health records, eScheduling, eReferral and home health
monitoring. These scalable solutions enable access to vital data, encourage
collaboration and increase efficiency across the healthcare continuum. Our home
health monitoring and personal health records solutions are active in five key
provinces in Canada. In 2015, TELUS continued to increase the reach of its health
enterprise solutions, which are currently being used by close to 92,000 healthcare
professionals across Canada.
In 2015, growth continued in TELUS International, TELUS’ global business process
outsourcing (BPO) company. TELUS International now has more than 20,000
employees around the world, including in Canada, the United States, Europe, Central
America and the Philippines and handles over 175 million BPO transactions annually via
voice, email, chat, social media and back-office support across the telecommunications,
utilities, high tech, gaming, finance, retail, e-commerce, travel and logistics and health
care industries.
Providing integrated solutions that differentiate TELUS from its competitors
We are continuously looking for opportunities to expand on our long-standing clear and
simple approach to wireless pricing and putting our customers first. Some examples of
these initiatives in the past 3 years include:
Effective July 30, 2013, we introduced our new two-year TELUS SharePlus plans. This
was another step within our clear and simple approach to wireless pricing and putting