Telus 2009 Annual Report Download - page 8

These customer facing business units receive essential support from the enabling
business units – Business Transformation and Technology Operations and Technology
Strategy; as well as from the supporting business units – Finance and Corporate
Strategy (which includes regulatory affairs and government relations) and Human
Resources (which includes corporate communications and enterprise services).
Business Overview
TELUS Corporation provides a full range of telecommunications products and services.
The Company is the largest incumbent telecommunications provider in Western Canada
and also provides data, IP, voice and wireless services to Central and Eastern Canada.
TELUS earns the majority of its revenue from access to, and the use of, the Company’s
telecommunications infrastructure, or from providing products and services that facilitate
access to and usage of this infrastructure.
TELUS' strategic intent is to unleash the power of the Internet to deliver the best
solutions to Canadians at home, in the workplace and on the move. TELUS’ strategy for
growth is to focus on its core telecommunications business in Canada supported by
international contact centre and outsourcing capabilities.
The Company developed six strategic imperatives almost ten years ago that
management believes remain relevant. A consistent focus on the imperatives guides the
Company’s actions and contributes to the achievement of its financial goals. Despite
economic challenges in 2009, and changing regulatory and competitive environments,
management believes the focus on the imperatives positions the Company for future
growth. The Company’s strategic imperatives and new initiatives undertaken in 2009 are
discussed in further detail in MD&A Section 2.2 Strategic imperatives.
The markets that the Company addresses and its principal competition are discussed in
MD&A Section 4.1 Principal markets addressed and competition. The Company’s
products and services are described in MD&A Section 1.6 TELUS Segments at a
glance. The Company’s operational resources, including people, brand and services,
and technology, systems and property are discussed in MD&A Section 4.2 Operational
resources.
For financial information for the two most recently completed financial years with respect
to the wireline and wireless performance of the Company, see MD&A Section 5.4
Wireline segment and Section 5.5 Wireless segment. A description of the impacts on
TELUS of the Canadian economic environment and the telecommunications industry
can be found in the MD&A Section 1.2 Canadian economy and telecommunications
industry. As well, the cyclical or seasonal trends that have impacted the wireline and
wireless business are described in the MD&A Section 5.2 Summary of quarterly results
and fourth quarter recap.
For information on TELUS’ social and environmental policies see MD&A Section 10.8
Health, safety and environment.
EMPLOYEE RELATIONS
At December 31, 2009, TELUS employed approximately 36,400 employees, including
approximately 8,700 employees in TELUS International. Approximately 13,400
employees were unionized (9,500 in the wireline segment and 3,900 in the wireless
segment).
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