Telus 2009 Annual Report Download - page 7

Download and view the complete annual report

Please find page 7 of the 2009 Telus annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

Page out of 33

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33

In 2007, TELUS and Emergis, a business process outsourcer specializing in the
healthcare and financial services sectors, entered into a support agreement pursuant to
which TELUS agreed to make an all-cash offer to acquire by way of a take over bid all
the outstanding common shares of Emergis at $8.25 per share. In 2008, a wholly-
owned subsidiary of TCI purchased all of the common shares of Emergis. The
approximate total purchase price of the Emergis common shares was $743 million.
For a review of the events and conditions that influenced the Company’s general
development during 2007 and 2008 and how the Company’s business developed over
those two years, see the discussion in MD&A Section 1.2 Canadian economy and
telecommunications industry and Section 2.2 Vision and Strategy, as well as progress
on the Company’s priorities for the relevant year in MD&A Section 3: Key performance
drivers, contained in the 2007 and 2008 annual MD&A, respectively.
DESCRIPTION OF THE BUSINESS AND GENERAL DEVELOPMENTS
Organization
TELUS is one of the largest telecommunications companies in Canada. The Company has
two reportable segments: wireline and wireless. During 2005 and 2006, the Company's
wireline and wireless operations were integrated to leverage the convergence of wireline
and wireless technology, provide integrated solutions differentiating TELUS from its
competitors and to improve operating efficiency and effectiveness. TELUS continues its
practice of separate financial reporting of wireline and wireless segments. Segmentation
is based on similarities in technology, the technical expertise required to deliver the
products and services, customer characteristics, the distribution channels used and
regulatory treatment.
The services and products of the Company are primarily delivered through three
customer-facing business units:
• Consumer Solutions, which provides wireline and wireless data, voice, Internet and
entertainment services to households and individuals in Canada.
• Business Solutions, which delivers innovative wireline and wireless data, voice,
Internet and business process outsourcing solutions to small and medium-sized
businesses and entrepreneurs, and brings customized wireline and wireless voice
and data, IP, Information Technology (IT) and e.business solutions to large
multinational, corporate and public sector customers. TELUS focuses on five key
business verticals in the business market – the public sector, healthcare, financial
services, energy and telecom wholesale. TELUS operates global contact centre
solutions in English, Spanish and French languages in Canada, and through TELUS
International, the Philippines, Guatemala, El Salvador, Panama, and Nevada, U.S.A.
• TELUS Québec, which focuses on the unique needs of the Quebec marketplace by
offering businesses and consumers comprehensive and integrated wireless and
wireline telecommunications solutions, including data, Internet and voice.
7